Set up Genesys Cloud with Krisp

This article explains how you can make noiseless calls using Krisp with Genesys Cloud on Mac/Windows device. After you download and install Krisp, configuring Genesys Cloud is super simple.

Select Krisp Microphone and/or Speaker to work in Genesys Cloud.

  1. For that, go to your Genesys Cloud Profile >>> Preferences >>>  Sound.
  2. From Audio Device profile click New Profile and rename it Krisp.
  3. Change the Microphone/Speaker source to Krisp and Save.

      Info

    Make sure your physical speaker is set as the 'Ringer' to receive all in-app sounds and notifications.
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  4. Open Krisp and pick the physical microphone and speaker you wish to use and turn on Noise Cancellation toggles.

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  5. Start your noiseless call.

      Info

    The "Not used" indicator will be switched to "Used by your browser" when there is an ongoing call.

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