Set up Genesys Cloud with Krisp

This article explains how you can make noiseless calls using Krisp with Genesys Cloud on Mac/Windows device. After you download and install Krisp, configuring Genesys Cloud is super simple.

Select Krisp Microphone and/or Speaker to work in Genesys Cloud.

  1. For that, go to your Genesys Cloud Profile >>> Preferences >>>  Sound.
  2. From Audio Device profile click New Profile and rename it Krisp.
  3. Change the Microphone/Speaker source to Krisp and Save.


    Make sure your physical speaker is set as the 'Ringer' to receive all in-app sounds and notifications.
  4. Open Krisp and pick the physical microphone and speaker you wish to use and turn on Noise Cancellation toggles.


  5. Start your noiseless call.


    The "Not used" indicator will be switched to "Used by your browser" when there is an ongoing call.

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