Set up Amazon Connect with Krisp

This article explains how you can make noiseless calls using Krisp with Amazon Connect on Mac/Windows device. After you download and install Krisp, configuring Amazon Connect is super simple.

Select Krisp Microphone and/or Speaker to work in Amazon Connect.

    1. For that, go to Agent Workspace >>> Settings.
    2. From Settings configure the Microphone/Speaker source to Krisp and Save.

        Info

      Make sure your physical speaker is set as the 'Ringer' to receive all in-app sounds and notifications.
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    3. Open Krisp and pick the physical microphone and speaker you wish to use and turn on Noise Cancellation toggles.

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    4. Start your noiseless call.

        Info

      The "Not used" indicator will be switched to "Used by your browser" when there is an ongoing call.

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