What is Krisp Knowledge Chat?
Knowledge Chat is a real-time assistant built into Agent Assist. It helps agents get instant, knowledge-based answers during and outside of live calls using your team’s integrated knowledge base.
Is there a limit to agents’ questions?
No, there are currently no usage limits per agent or per day.
Does Knowledge Chat use one or multiple sources to generate a response?
Knowledge Chat can reference multiple sources in a single response. When available, it includes page-level source details so you can easily trace where the information came from.
What if my sources contain conflicting or outdated information?
If knowledge sources conflict, Knowledge Chat may return inaccurate answers. It’s important to keep uploaded content accurate and up to date.
Can agents use Knowledge Chat when they’re not on a call?
Yes. Agents can access Knowledge Chat anytime from the dedicated Chat tab to ask questions or review recent conversations.
How long does it take for a source to be ready for use?
It can take up to 24 hours, but most sources are processed in about 30 minutes.
What do the upload statuses mean?
- NOT STARTED – Upload complete, processing not yet started
- PREPARING – File is being parsed
- PENDING – Embedding generation in progress
- COMPLETED – Content is ready and searchable
- FAILED – File processing failed and must be re-uploaded
What happens if my file upload fails?
Delete the failed file and upload it again. It will be reprocessed.
What types of content can I upload?
You can upload Zendesk Help Center articles, PDFs, DOCX, TXT documents, audio files (MP3, WAV, MPEG), image files (PNG, JPEG, WEBP), video files (MP4, MOV, AVI), slide presentations in PDF format, and web articles or sites by providing their URLs. Each file can be up to 20 MB, with up to 30 files uploaded at once.