Who can use this feature?
Plan: Call Center AI
Managed from: Admin Portal
User type: Admin
Live call audit lets Admins monitor active Voice Translation calls in real time from the Admin Portal. You can see which agents are actively using Voice Translation and follow both the original speech and its translation as the call happens.
Important
Live call audit is available only to teams using Krisp's media infrastructure for Voice Translation. It is not available to teams running Voice Translation on Daily.co. To check which infrastructure your team uses, see Network requirements for Voice Translation.
Enable Live call audit
Live call audit is turned off by default. To enable it for your team:
- Go to Team settings >>> Products >>> Voice Translation
- Scroll to Live call audit and turn on the toggle.
Once enabled, Admins can open any active Voice Translation call and follow it live from the Admin Portal.
Audit a live call
After enabling the setting, you can monitor active calls in real time from the Admin Portal.
Find and open a call
- Open Live call audit from the left navigation in the Admin Portal.
- Find the active call by searching for the User, Call ID, or Client, or select it from the list.
- Click the call to open it.
Info
Calls that start after you open the page do not appear automatically. Click the refresh button at the top right to fetch calls that started after you opened Live call audit.
To change which columns appear in the list, click the filter icon at the top right of the table and select the columns you want to see: Date, User, Username, and Client.
Monitor the call
The call view shows the source language and the translated language as two columns, so you can compare the agent's original speech with the live translation. The transcription updates in real time, and an Active call label confirms the call is still in progress.
[IMAGE: An open live call audit view showing the source language and translated language columns side by side, with the Active call label at the top.]
Below the transcription, you can listen to the call audio:
- Listen as: switch between the Customer and Agent audio.
- Mute: mute or unmute the audio you are listening to.
- A timer shows how long the call has been running.
Hint
Use the arrows at the top of the call view to move between active calls without returning to the list.