Who can use this feature?
Plan: Call Center AI
Platform: Mac/Windows
Hint
This feature is part of the Agent Assist product. To learn more about how it supports agents during and after calls, see the Krisp AI Agent Assist article.
Krisp Knowledge Chat helps you find accurate answers and internal resources quickly, whether you are on a live call or working between conversations. It pulls answers from your organization's knowledge sources so you can respond to customers faster, without leaving your workflow.
Knowledge Chat only answers questions that fall within your team's knowledge base. If it cannot find relevant content, it will tell you.
How to use Knowledge Chat
Follow these steps to get quick, reliable answers, whether you are on a live call or preparing for one:
- Open the Krisp Widget to access Knowledge Chat. You can also press Ctrl/Cmd+Shift+K to open the Widget quickly.
- Type your question into the Message AI Chat field. You can do this in the AI Chat tab or in the current call tab during a live call.
- Knowledge Chat responds with answers pulled from your organization's knowledge sources, such as Help Center articles, documents, and slide decks.
- Reset the chat anytime by clicking Reset Chat at the bottom of the Widget. This clears the current thread and starts fresh.
- Your answers stay available after the call ends. Revisit Knowledge Chat or open a recent call tab to review earlier replies.
Info
Each reply includes a direct link to its source so you can review the full context.
The Widget shows up to three call tabs at a time. When a new call starts beyond that limit, the oldest tab is dropped, and its chat history is no longer available.
Important
Past calls are only available while the Krisp app is running. If the app is closed for any reason, that data is no longer accessible.
Asking about your live call
By default, Knowledge Chat answers using your team's knowledge sources. Your team can also enable in-call transcript access, which lets you ask questions about a call while it is happening. For example, you can ask Knowledge Chat to recap what the customer just said or clarify a detail from earlier in the conversation.
This option is off by default. If you need it, ask your Admin to request it from Krisp. Once enabled, you can ask call-specific questions in the AI Chat tab or the current call tab of the Live Widget.
Frequently asked questions
No. There are currently no usage limits per agent or per day.
Yes. Open the AI Chat tab anytime to look up information or review recent conversations.
Knowledge Chat can reference multiple sources in a single response. When available, it includes page-level source details so you can trace where the information came from.
Yes. Each reply includes options to copy the answer and to rate it with a thumbs up or thumbs down. Your feedback helps improve future answers.
Knowledge Chat currently supports English only.