If an agent runs into an issue with any Krisp AI Agent Assist feature, you can report it from the Krisp app so our Customer Engineering team can investigate. This article explains how to submit a report and what to include for each feature so we can resolve the issue faster.
How to report a problem
To submit a report from the Krisp app:
- Open the Krisp app, click the profile icon in the top right, and select Report a problem from the menu.
- In the first drop-down, select the relevant option, then describe the issue in as much detail as possible.
- Check Include system information for debugging, then submit the report.
Info
Mentioning the timeframe during which you experienced the problem and adding relevant attachments such as screenshots is essential for effective troubleshooting. See the table below for what to include for each feature.
What to include for each feature
Hint
If Knowledge Chat doesn't return an answer to a question, contact your Admin first. The question may not be covered in the knowledge base yet, and your Admin can add it. Report a problem if you see an error after asking a question.
Every report should include the timeframe during which the issue occurred. The table below lists what to add on top of that for each feature.
| Feature | What to include (beyond the timeframe) |
|---|---|
| After-call Summary | If a summary isn't generated after a call, the timeframe is enough. If summaries are generating but the results differ from what your team is used to, include two summary samples and the time each one was generated, so we can compare the results. |
| Knowledge Chat | No additional details needed. Our Customer Engineering team will investigate the case and request additional information if necessary. |
| Live Captions | No additional details needed. Our Customer Engineering team will investigate the case and request additional information if necessary. |
| Team voice macros | The audio file that's triggering the issue, if possible. |