If the problem you face is with the noise/voice cancellation not happening in the expected way, please send a report this way.
Send a report from the app
We do our best to ensure that Krisp works reliably and without any issues. However, if you encounter a problem while using the app, here is what to do:
- Open the Krisp app.
- Select the Menu icon at the top right corner of the window.
- Click Report a Problem and tell us about your issue in the Description field.
Make sure to include the system information for debugging so that our engineers troubleshoot the problem.
Send the report manually
If for some reason you decide to send the report to us manually, you can get the system information from the Report a problem window and deliver it to us via the preferred channel.
Send a report in a signed-out state
If you encounter a problem in the signed-out state, you can still report the problem for further investigation.
- Open the Krisp app.
- Select the Menu icon at the top right corner of the window.
- Click Report a Problem >>> Get debug logs.
Make sure to include the system information for debugging so that our engineers troubleshoot the problem. - Deliver the system information to us via the preferred channel.
