Authentication error during sign-in

Who can face this issue?

Users: users on all plans
Platform: Mac, Windows, Web

 

Problem

Sometimes you might get an "Error during authentication: CODE xxxxxxxxx" error message on the upper right corner when trying to sign in to your Krisp web account. The sign-in process will fail.

error.png

Meanwhile, you'll see this screen on the Krisp app:

app_view.png

 

When can the problem happen?

This issue may happen when the Krisp app installation ID doesn’t reach the server and your account data isn’t being synced. There might be different scenarios causing the issue.

 

Solution

Follow these steps to fix the issue and successfully sign in to your account:

  1. Quit the Krisp app.

    quit_krisp.png
  2. Close your browser.
  3. Open the Krisp app and sign in as shown here.

After completing the mentioned steps you should be able to successfully sign in to your account.

 

If the problem persists

If the mentioned steps don't help and you're getting the same error, send us a report from your Krisp on Mac/Windows as mentioned here.

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