Who can use this?
Users: users on Pro/Free plans
Platform: Mac
This article explains how you can manually uninstall Krisp from one or multiple Mac devices at once.
When can manual removal be needed?
Manual removal can be needed in these cases:
- You still see Krisp audio and video devices on your machine after uninstalling the app.
- You still see the Krisp icon on the toolbar after uninstalling the app.
- Krisp audio is in an unhealthy state and restarting the app or CoreAudio driver doesn’t help and you need to manually uninstall/reinstall the app.
Manually uninstalling Krisp
To manually remove Krisp from a Mac device, follow these instructions:
- Quit Krisp
- Remove the following files and folders from the Mac device:
File/folder name File/folder path Krisp application folder "/Applications/krisp.app/" Krisp uninstaller folder "/Applications/Utilities/krisp/" Krisp audio driver folder "/Library/Audio/Plug-Ins/HAL/KrispAudio.driver/" Krisp local storage folder "~/Library/Application Support/ai.krisp.krispMac/" Krisp local cache folder "~/Library/Caches/ai.krisp.krispMac/"
Restart the core audio of your Mac to remove Krisp audio devices from the system. For that:
-
- open Terminal
- paste this command: sudo launchctl kickstart -kp system/com.apple.audio.coreaudiod
- press the return key to run the command
Files/folders present in some cases
These files and folders may be present or not on your device. Check for them as well, and remove them if they are present:
| File/folder name | File/folder path |
|---|---|
| Krisp uninstaller local storage folder | "~/Library/Application Support/ai.krisp.krispMac.uninstaller" |
| Krisp launch agent | "~/Library/LaunchAgents/ai.krisp.krispMac.cameraAssistant.plist” |
| Krisp sentry cache | "~/Library/Caches/SentryCrash/krisp" |
| Krisp uninstaller cache | "~/Library/Caches/ai.krisp.krispMac.uninstaller" |
| Krisp local config file | "~/Library/Preferences/ai.krisp.krispMac.analytic.plist" |
| Krisp analytics events cache file | "~/Library/Preferences/ai.krisp.krispMac.sharedSecrets.plist" |
Krisp video-related files/folders
If you have Krisp video installed on your device, remove the following files and folders:
| File/folder name | File/folder path |
|---|---|
| Krisp camera plugin | “/Library/CoreMediaIO/Plug-Ins/DAL/KrispCamera.plugin” |
| Virtual background images | "~/Library/Application Support/ai.krisp.krispMac/BackgroundImages" |
Follow these steps to remove Krisp video device from the system:
- open Terminal
- paste this command: launchctl remove ai.krisp.krispMac.cameraAssistant command
- paste this command: launchctl unload -w /Library/LaunchAgents/ai.krisp.krispMac.cameraAssistant.plist
- press the return key to run the commands
To manually remove Krisp from a Mac device, follow these instructions:
- Quit Krisp
- Remove the following files and folders from the Mac device:
File/folder name File/folder path Krisp application folder (if installed user-level) "~/Applications/krisp.app/" Krisp application folder (if installed system-level) “/Applications/krisp.app” Krisp uninstaller folder (if installed user-level) "~/Applications/Utilities/krisp/" Krisp uninstaller folder (if installed system-level) "/Applications/Utilities/krisp/" Krisp audio driver folder "/Library/Audio/Plug-Ins/HAL/KrispAudio.driver/”
- Restart the core audio of your Mac to remove Krisp audio devices from the system. For that:
- open Terminal
- paste this command: sudo launchctl kickstart -kp system/com.apple.audio.coreaudiod
- press the return key to run the command