Some apps show warning to use the same devices

Who can face this issue?

Users: users on all plans
Platform: Mac, Windows
Apps: Google Meet, BlueJeans

 

Description

Sometimes the calling apps may show a notice warning the user to use the same devices for microphone and speaker to avoid echo, despite the fact that both Krisp Microphone and Krisp Speaker are selected. This does not have any additional negative impact on voice quality, but it is annoying to see and may cause confusion. 

 

Reason

The issue is happening for the following reason: the apps do not recognize the fact that both the Krisp Microphone and Krisp Speaker virtual devices are connected and are originating from the same app. 

 

Workarounds

The issue does not have any additional negative impact on voice quality, but it is annoying to see and may cause confusion. There is currently no workaround to fix this. 

 

Fixing the issue

Our team is currently working toward fixing this issue. 

Was this article helpful?
10 out of 14 found this helpful

Have more questions? Submit a request