Who can face this issue?
Users: users on all plans
Platform: Mac, Windows
Apps: Google Meet, BlueJeans
Description
Sometimes the calling apps may show a notice warning the user to use the same devices for microphone and speaker to avoid echo, despite the fact that both Krisp Microphone and Krisp Speaker are selected. This does not have any additional negative impact on voice quality, but it is annoying to see and may cause confusion.
Reason
The issue is happening for the following reason: the apps do not recognize the fact that both the Krisp Microphone and Krisp Speaker virtual devices are connected and are originating from the same app.
Workarounds
The issue does not have any additional negative impact on voice quality, but it is annoying to see and may cause confusion. There is currently no workaround to fix this.
Fixing the issue
Our team is currently working toward fixing this issue.