Who can face this issue?
Users: users on all plans
Apps: calling apps showing the mute/unmute state of the microphone (ex: Zoom, Microsoft Teams, Skype for Business)
Devices: headsets with on-device mute/unmute, volume control buttons
When using Krisp together with headsets that have hardware buttons for muting/unmuting the microphone, the mute/unmute state is not visible in the calling app UI (like Zoom). However, it is visible when not using Krisp.
Currently, Krisp does not sync the Human Interface Device (HID) controls between the app and the headset and as a result, the state of mute/unmute is not transferred between the apps and the device.
There is no known workaround for this. However, if you notice that you are not being heard by the other call participants, please do the following:
- Go to Sound Control Panel >>> Sound.
- Right-click on the microphone you use.
- Go to the Levels tab.
- Make sure that the microphone is not muted.
InfoOur team is currently working towards bringing in HID support and fixing the above mentioned issue.