If you're trying to use Krisp on a corporate network, which is behind a proxy or a firewall, you may need to add some additional configurations to make Krisp work properly.
If you're using Krisp Windows version, it will detect system proxy settings automatically and will try to connect to the internet using those configs. However, if you are using Krisp Mac, or if your proxy is configured as block all/allow list, then you would need to allow the servers that Krisp connects to.
Info
While using Krisp versions above 2.22.0, Krisp might ask users to authenticate by prompting them to provide their proxy server username and password to continue using Krisp.
Ports
Krisp uses standard port 443 for https connections.
| Port | Purpose |
|---|---|
| Outbound TCP 443 | Required to connect to our backend services |
Domains
Hint
To ensure connectivity, the wildcard rule of *.krisp.ai and port 443 would be recommended.
If for some reason you decide not to use the wildcard, you would need to allow specific domains listed below. You would need to check the list often so as not to miss an update.
| Domain | Purpose |
|---|---|
| krisp.ai | Used for accessing the main website |
| api.krisp.ai * | Used for connection to Krisp servers and syncing configuration |
| app.krisp.ai * | Used for connection to Krisp servers and syncing configuration |
| help.krisp.ai | Used for accessing the Krisp help center |
| cdn.krisp.ai * | Used for showing the onboarding videos, downloading app installers, etc |
| analytics.krisp.ai * | Used for sending analytics data |
| upload.krisp.ai * | Used for sending problem reports |
| whatsnew.krisp.ai | Used for accessing news and updates |
| krispai.zendesk.com | Used for contacting the Support team |
| wss://websocket.krisp.ai ** | Used for keeping active connection, updating user profile data, uploading recordings |
| https://websocket.krisp.ai ** | Used for keeping active connection, updating user profile data, uploading recordings |
| wss://media-gateway.krisp.ai * | Used for audio communication |
| *sentry.io | Used to report errors and crashes |
| Domain | Purpose |
|---|---|
| krisp.ai | Used for accessing the main website |
| api.krisp.ai * | Used for connection to Krisp servers and syncing configuration |
| account.krisp.ai * | Used for connection to Krisp servers and syncing configuration |
| help.krisp.ai | Used for accessing the Krisp help center |
| cdn.krisp.ai * | Used for showing the onboarding videos, downloading app installers, etc |
| analytics.krisp.ai * | Used for sending analytics data |
| upload.krisp.ai * | Used for sending problem reports |
| whatsnew.krisp.ai | Used for accessing news and updates |
| metabase.krisp.ai * | Used for accessing analytics data |
| krispai.zendesk.com | Used for contacting the Support team |
| wss://websocket.krisp.ai ** | Used for keeping active connection, updating user profile data, uploading recordings |
| https://websocket.krisp.ai ** | Used for keeping active connection, updating user profile data, uploading recordings |
| wss://media-gateway.krisp.ai * | Used for audio communication |
| *sentry.io | Used to report errors and crashes |
* required for the app or some of its features to work properly
** this URL requires outbound and inbound port 443
Info
Krisp Enterprise teams can verify domain connectivity directly from the Krisp app. Open the profile badge dropdown and select Network Checker to see the connection status of each domain in real time. If your team uses Voice Translation, the Network Checker also runs separate checks for the Daily.co domains required by that feature.
Google hostnames
We use ReCaptcha to protect the website from malicious activities. It's a Google service, and you won't be able to sign in/sign up if your system fails to use it. For accessing it, the below-mentioned Google hostnames should be allowed.
- gstatic.com
- google.com/recaptcha/
- recaptcha.net
Besides that, you need to also allow the IPs mentioned here. Make sure to periodically check those as they may occasionally change.
Check this article for more information about ReCaptcha.