We made a difficult decision to discontinue the Krisp Chrome extension. This article explains why we are doing this and what is going to happen next.
Why are we sunsetting the Chrome extension?
We released the Chrome extension 6 months ago with the goal to help users to remove noise on Chrome platform as well. The appeal of the Chrome extension was in its extreme ease of install, setup, and use. We had to solve very challenging technical problems in order to be able to squeeze our noise cancellation model into the constrained environment of Chrome.
However, as we think about the future, it becomes obvious that Chrome wouldn’t be an optimal platform for us to provide the features that match our high bar for quality and performance. Chrome’s environment is limiting us not only in terms of performance but also in terms of compatibility with other apps since it can be used with web-apps only. Some users get confused to understand where the Krisp extension and where the Krisp desktop app should be used. As a result of that, the growth and adoption of the Chrome extension did not match the growth, versatility, and performance of the desktop apps.
So, in order to keep things simple and focus our energy on where it would have the most impact, we made the difficult decision to discontinue the development and support of the Chrome extension.
What’s going to happen next?
If you already have the Krisp Chrome extension installed, you can continue using it, however, you will no longer receive any updates with improvements and bug fixes. Krisp Chrome extension will be unpublished from the Chrome Web Store so you will not be able to install it on more computers. Additionally, you will not get support from Krisp if any problems arise during the later usage.
In order to have continuous support and updates as well as get the latest and greatest Krisp features, we kindly ask you to upgrade to using our desktop apps for Mac and Windows. You can check your device specifications against the system requirements for having the Krisp app.
What’s the difference between the Krisp desktop apps and Krisp Chrome Extension?
Krisp desktop apps for Mac and Windows are installed on the system and allow you to use Krisp with an extremely wide array of web and desktop apps. Krisp Chrome extension is installed in Chrome browser and only allows you to use Krisp with web apps. So if something worked with Chrome extension it will very likely be compatible with the desktop apps as well. In addition to wider compatibility, desktop apps provide much better performance, more features, and better voice quality compared to the Chrome extension.
I am a paid user. What will happen to my account?
Your account will stay the same and your subscription with Krisp will remain intact giving you access to Pro features across all platforms Krisp currently supports. You can login to the desktop apps with your existing account credentials and continue using Krisp.
If you do not want to continue with the desktop version of Krisp and wish to cancel the subscription, our team will issue a full refund of your payment irrespective of the time you already used the service.
I was using the Krisp Chrome extension on a platform other than Windows 10 or Mac. How can I continue using Krisp?
You can continue using Krisp Chrome extension if you already have it installed on your computer. You will not be able to install it on any more computers and you will not get any further updates, bug fixes and support for the Chrome extension.
I have a different question that is not addressed here. What should I do?
Please drop us a line at support@krisp.ai and we’ll be happy to answer any questions you have and make the transition smooth for you.