To have noise cancellation with Krisp, you need to turn on the Remove Noise toggles for Krisp Microphone and/or Krisp Speaker.
You will notice that the toggles do not change the color. This can be confusing and let you think that the app works incorrectly. However, everything is correct.
- When Krisp devices are in "not used" state, the Remove Noise toggles will not change their color even when turned on.
If you hover your mouse over the Microphone toggle it will say:
"The toggle will be activated when the microphone is used".
If you hover your mouse over the Speaker toggle it will say:
"The toggle will be activated when the speaker is used".
When Krisp devices are being used and there is an active audio stream, the toggles will turn green.
The app will also indicate where the Krisp Microphone or Speaker is being used.
If the toggles are grey and can't be turned on, that means your free noise cancellation minutes are expired for the week. You can see your available noise cancellation minutes and the renewal date at the bottom of the app.