Who can face this issue?
Users: users on all plans
Platform: Windows, Mac, Web
There are several cases when you can be automatically signed out of your Krisp web or app accounts.
The access token is expired
To keep you signed in to your Krisp web account and Krisp app, access tokens are used. You will be automatically signed out of your account if the tokens are expired.
- The access token for your Krisp web account expires once every 30 days, and you will need to sign back in. It doesn't matter if you signed in with email, Google SSO, or SAML SSO.
- The access token for Krisp Mac and Windows apps expires after 30 days of inactivity, and you need to sign back in. The apps are considered inactive when they are not opened for the mentioned period.
You logged in with the same account on multiple devices
Depending on your account plan, the device number on which you can sign in to the same Krisp account may differ. Check the Pricing page for up-to-date information.
You are unassigned from your team seat
If you have been unassigned from a Krisp team seat:
- you will be signed out of your web account
- you will be signed out of the Krisp app when it is restarted or the system is rebooted. Please note that automatic account sync takes place every 6 hours. This means that you might stay signed in to the apps for some time after you have been unassigned.
Your email has been de-provisioned from the IdP
If you use SSO to sign in to your team and your email address has been de-provisioned from the Identity Provider:
- you will be signed out of your web account.
- you will be signed out of the Krisp app when it is restarted or the system is rebooted. Please note that automatic account sync takes place every 6 hours. This means that you might stay signed in to the apps for some time after you have been unassigned.
Your device is blocked by the team admin
In case of device-based login, the admin can block certain devices from the admin dashboard. If your device is blocked:
- you will be signed out of your web account.
- you will be signed out of the Krisp app when it is restarted or the system is rebooted. Please note that automatic account sync takes place every 6 hours. This means that you might stay signed in to the apps for some time after you have been unassigned.
Your team or account is deleted
- you will be signed out of your web account.
- you will be signed out of the Krisp app when it is restarted or the system is rebooted. Please note that automatic account sync takes place every 6 hours. This means that you might stay signed in to the apps for some time after you have been unassigned.
You have uninstalled and re-installed the Krisp app
You will be signed out of the Krisp app.