Missing Krisp audio device error on Windows

Who can face this issue?

Users: users on all plans
Platform: Windows

 

Problem

In some cases, the Krisp devices might go missing. You will see error signs on the Krisp mic and/or speaker. If you hover over the sign, the tooltip will tell you the following: "Unable to find Krisp audio device in system settings. Click to repair."

win_error.png

 

When can the problem happen?

Generally, it happens if Krisp has been updated while Krisp devices were in use.
Other scenarios can lead to the same error for both personal and team users.

 

Explanation

During the updating process, if the Krisp microphone and speaker are in use, the Krisp drivers are not being correctly released and set up again. As a result, you get the error of the missing devices.

 

Solution

If you have admin rights on your device:

Click on the error sign in the Krisp app and repair the app. Restart your device afterward. If that doesn't help, uninstall and install the app back. You can download the installer from here.

If you don't have admin rights on your device:

Ask your admin to repair Krisp for you. Restart your device afterward. If that doesn't help, the admin should uninstall and install the app back.

repair.png

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