Missing Krisp driver error

Who can face this issue?

Users: users on all plans
Platform: Mac

 

Problem

In some cases, the Krisp drivers might go missing. You will see error signs on the Krisp mic and/or speaker. If you hover over the sign, the tooltip will tell you the following: "Krisp driver is not found. Please restart or reinstall Krisp to recover."

error.png

 

When can the problem happen?

There are different scenarios when the issue can happen. One of them is when you update your OS and the Krisp drivers are not set up correctly after the system restart.

 

Solutions

Restarting the coreaudio of your device

  1. Go to the Activity Monitor
  2. Click on View >>> All Processes to see the processes for all the users on your device

    all_processes.png
  3. Search for coreaudiod
  4. Force Quit it
    force_quit.png
  5. After it restarts in a few moments, check Krisp. The error should be gone.

Over-installing the Krisp app

If the coreaudio restart didn't help, download the Krisp app from here and over-install it without uninstalling the app.

Uninstalling and re-installing the Krisp app

If the two previous solutions didn't help, uninstall Krisp as shown here, download the Krisp installer from here and install again.

Was this article helpful?
9 out of 14 found this helpful

Have more questions? Submit a request