Who can use this?
Plan: Pro, Business, Enterprise (only admins)
Managed from: account dashboard
You can change the payment method of your account from your Krisp account dashboard. Below you may find the instructions on how to do that.
Change the credit card information
Follow these steps to change your credit/debit card information:
- Sign in to your Krisp account dashboard.
- Go to the Billing page and click Use a different card.
- Fill in the new card information and click Update my credit card.
Info
This action won’t trigger any additional charges. The newly added card will be charged for your next payment.To delete credit/debit card details contact support@krisp.ai.
Change the PayPal address
To change the PayPal address for your Krisp account you need to cancel your Krisp subscription, wait until the subscription period ends, and re-subscribe via the new PayPal address.
Switch the payment method
To switch your payment method credit/debit card to PayPal, or vice versa, you need to cancel your Krisp subscription, wait until the subscription period ends, and re-subscribe.
Important
PayPal is available only for Pro plan accounts with 1 seat. If you decide to add seats or upgrade to Business plan, you need to switch your payment method from PayPal to a credit/debit card first. The remaining balance can be refunded to your PayPal account, and all future payments will be charged to your credit/debit card.
For more details on this flow, contact support@krisp.ai.
PayPal is available only for Pro plan accounts with 1 seat. If you decide to add seats or upgrade to Business plan, you need to switch your payment method from PayPal to a credit/debit card first. The remaining balance can be refunded to your PayPal account, and all future payments will be charged to your credit/debit card.
For more details on this flow, contact support@krisp.ai.