Install Krisp

Who can use this?

Users: users on all plans
Platform: Mac, Windows
Admin control for the feature: Enterprise plan

This article will show you how to install Krisp on your Mac/Windows machine.

Before installation

  • Check the Krisp System requirements to ensure your device meets those.
  • Make sure you have Mac Admin or Standard user's rights/or Windows Admin rights.

To install Krisp on your machine, you need to have a Krisp account.

 

Installation steps

Mac Windows
  1. After signing up, you will be redirected to the Install page. Click Install on Mac.
    If you already have an account, go to the Download Krisp page of your existing account.

    You can choose between the Standard or Enterprise version if you're on a version below 2.0.0.

    Info
    The Enterprise version isn't available for versions above 2.0.0 yet.

    • Standard version: Updates happen more often and contain more features.
    • Enterprise version: Updates happen quarterly and are optimal for the Enterprise use cases. The versions are being tested and validated in dedicated environments similar to those of Enterprise use cases.

  2. Choose the installer based on your chip type and it will be downloaded to your machine. Click it to open.

  3. The installer will open the Introduction step. Click Continue.

  4. You will be led to the Destination Select step. Click Continue.

      Info

    The destination is defined automatically and can't be changed in the process.
  5. You will be led to the Installation type step. Click Install.

  6. Enter the administrator password and click Install Software.

    installation.gif

Krisp is now installed on your device. Check this article to know how you can sign in to the app.

Troubleshooting

If you're facing any issues while installing Krisp, check the Krisp installation or update problems article.


Control the download version for team users

  Info

This feature is not available starting from Krisp 2.0.0 version. 

As a team admin, you can choose whether your team members should download the Standard or Enterprise versions and get the corresponding updates whenever available. The Standard version is selected by default.

  Important

If you plan to switch to the Enterprise version for your team, and mass deploy it, make sure to first uninstall the Standard version from the team members’ devices.

To control the option:

  1. Go to your Admin Dashboard on account.krisp.ai.
  2. Go to Settings >>> Setup >>> Version Updates.
  3. Select Standard/Enterprise version.

    updates.png


Restrict login from Standard Krisp channel

If you would like to stay on the Enterprise track for your team and also restrict login from Standard versions of Krisp, make sure to enable the following feature:

2024-01-15_15-44-05.png


Enforce Krisp maximum version for team users

As a team admin, you can also decide on the maximum Krisp version your team users can have. To have the more stable versions of Krisp, you can restrict allowed versions of Krisp to be 1 or 2 versions behind the latest released Krisp version.

  Info

The default state of the feature is set to No restriction.

To control the option:

  1. Go to your Admin Dashboard on account.krisp.ai.
  2. Go to the Settings page >>> Version Updates >>>

    Enforce Krisp maximum version.

  3. Select the maximum Krisp version for team users.

    enforce.png

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