Who can use this?
Users: users on all plans
Platform: Mac, Windows
When do the Cancel Noise toggles change the color?
You will notice that the toggles do not change their color. This can be confusing and let you think that the app works incorrectly. However, everything is correct.
- When Krisp devices are in "not used" state, the Cancel Noise toggles will not change their color even when turned on.
The toggles for Krisp Microphone and Krisp Speaker will be activated when there is an active audio stream.
When Krisp devices are being used and there is an active audio stream, the toggles will turn green.
The app will also indicate where the Krisp Microphone or Speaker is being used.
To have noise cancellation with Krisp, you need to turn on the Cancel Noise toggles for Krisp Microphone and/or Krisp Speaker.
The toggles will change the color, but you will see the not used state until you start an audio stream with a communication app.
The Cancel Noise toggles can't be turned on
If the toggles are grey and can't be turned on, that means your free noise cancellation minutes are expired for the day. You can see your available noise cancellation minutes and the renewal date at the bottom of the app.
If the toggles are grey and can't be turned on, that can be for 2 reasons:
- Your free noise cancellation minutes are expired for the day.
You can see your available noise cancellation minutes and the renewal date at the bottom of the app:
- Your team admin has set the speaker's "Cancel Noise" toggle to always be off: