Noise not canceled properly

Who can use this?

Users: users on all plans
Platform: Mac, Windows

If the noise you hear is not being fully or partially canceled by Krisp, we will need a report from you to investigate the case.

 

Send a "Test Noise Cancellation" report

Mac Windows
  1. Open the Krisp app and click on the "Test Noise Cancellation".

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  2. Start your recording.

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      Hint

    For the optimal result, record at least 12-15 seconds. Make sure there is human speech in it.
  3. Enable the Krisp toggle and click on the "Report a Problem button".

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  4. Make sure to describe the problem you face in the "Description" field.
    Mark the checkboxes to have the system information and sample recordings included in your report. Click on the "Send" button.

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      Info

    Keep in mind that the distinguished human voice and background chatter are not being considered as noise.

 

Send the report manually

Mac Windows
If for some reason you wish to send the report to us through a different means, you can surely get the logs and transfer those to us manually:

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