Noise not cancelled properly

Updated September 28, 2023 12:59

Users: users on all plans
Platform: Mac, Windows

This article explains how you can send a report if there is an issue with Noise Cancellation.

If the noise you hear is not being fully or partially canceled by Krisp, we will need a report from you to investigate the case.

Open the Krisp app and click Test Noise Cancellation.
Start your recording.

Hint
For the optimal result, record at least 12-15 seconds. Make sure there is human speech in it.
Enable the Krisp toggle and click on the "Report a Problem" button.
Make sure to describe the problem you are facing in the Description field.
Mark the checkboxes to have the system information and sample recordings included in your report. Click the Send button.

Info
To have all background voices canceled, make sure the Background Voice Cancellation feature is active. Learn more about that feature in this article.

Open the Krisp app and click on Test Noise Cancellation.
Start your recording.

Hint
For the optimal result, record at least 12-15 seconds. Make sure there is human speech in it.
Enable the Krisp toggle and click on the Report a Problem button.
Make sure to describe the problem you are facing in the Description field.
Mark the checkboxes to have the system information and sample recordings included in your report. Click on the Send button.

Info
To have all background voices canceled, make sure the Background Voice Cancellation feature is active. Learn more about that feature in this article.

Open the Krisp app and click your Profile icon >>> Test Noise Cancellation
Select your microphone device from the drop-down list and start recording.

Hint
For the optimal result, record at least 12-15 seconds. Make sure there is human speech in it.
Click Report a problem.
Describe the problem you are facing in detail.
Mark the checkboxes to have the system information and sample recordings included in your report and click Submit report afterward.