Who can use this feature?
Users: users on Enterprise plan
Platform: Mac, Windows
We recommend using the most recent version of Krisp for the best experience. Keeping your Krisp app up-to-date is crucial for optimal performance, bug fixes, and security improvements.
This article shows how to check your Krisp app version and update it to the latest version.
Hint
Check Krisp minimum system requirements to learn the details about our supported OS and CPU requirements.Update your Krisp app
Here is how you can update your Krisp app to the latest version:
- Click the three-dot menu from the right side of the Krisp app.
- Click Check for Update.
- On the opened window click Update if there is a new version available. Otherwise, you’ll see that your Krisp app is up-to-date.
Info
When an update is available, you will see a red dot icon on the bottom of the app saying Update is available. You can click Update and update your app from there.Here is how you can update your Krisp app to the latest version:
- Click the profile icon from the right side of the Krisp app.
- Click Check for update.
- On the opened window click Update if there is a new version available. Otherwise, you’ll see that your Krisp app is up-to-date.
Enabling automatic updates
Enabling automatic updates for the Krisp app is a convenient way to ensure you always use the most up-to-date version. Here is how you can do that:
- Click the profile icon from the right side of the Krisp app.
- Open Settings.
- Toggle on Keep Krisp up to date automatically setting.
Allow Krisp updates for your team
As an Enterprise team Admin, you can control whether your team members should see Krisp updates in their app. This setting offers you three options for managing updates across your team:
To control the option:
-
Go to your Admin Dashboard on account.krisp.ai.
-
Go to the Settings page >>> Setup >>> Version Updates.
-
Choose one of the options for Allow Krisp updates feature.
The default state of the settings is Notify-to-update.
If you uncheck the Allow Krisp updates box, the "Check for Update " option will be hidden from the Krisp app menu for all team members. Any new updates won’t show up for them and they won’t be able to go to newer versions of the app themselves. Also, the users won't receive notifications about new updates.
Krisp Auto-update feature and update scheduling
If you decide to use the Auto-update feature, by default, the auto-update will be executed whenever a new version is available, and no active call is detected. You can define a custom auto-update schedule based on your company's needs with preferred days, timeframes, and time zones.
The exact time of the auto-update for all team devices will be randomized within the default or custom timeframes.
As an admin, you can manually change the auto-update schedule by clicking the change button near the Auto-update option: