Who can use this feature?
Plan: Call Center AI
Managed from: Admin Portal
User type: Admin
This article explains why and how team Admins can check their team members' app versions.
How to check the app versions in your team?
To check what version your team users are on and ensure they are always up to date, follow these steps:
- Sign in to your Admin Portal.
- Go to Analytics >>> Versions tab.
On the Versions tab, you will see your team users' list along with their last installed Krisp version and last used date. The chart on the left shows how the versions are distributed within your team.
Take action towards updating Krisp for users on older versions for their best experience. To control which versions your team can run and how updates are delivered, see Update and control Krisp versions for your team.
Hint
You can sort the app versions from oldest to newest by clicking Last Installed Version. This helps you see the users on older versions first and update their Krisp app.
Get notified about old versions of Krisp within your team
Whenever a significant number of your team members are on old or expired versions, you, as an Admin, will see a notification on the Analytics page of your Admin Portal.
By clicking the See Users button, you will be redirected to the Versions tab, where you can see the list of those users. It is recommended to update those users' apps to ensure they always use the most current and supported Krisp version.