If a recurring payment fails, our system automatically attempts to process the payment again.
For credit card payments through Stripe, there will be an additional 3 charge attempts during 19 days sequentially on the 3rd, 10th, and 19th days. If all of these attempts fail, your subscription will be cancelled.
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Note that we are not manually charging your credit card. The payment process is automated and follows the retry schedules mentioned above.
If you need to update your payment information and change your payment method, check out this article.
If you are unable to find your declined payment resolution in the following article, reach out to our support team at support@krisp.ai.