My recurring payment was declined. When will the next attempt be?

If a recurring payment fails, our system automatically attempts to process the payment again.

For credit card payments through Stripe, there will be additional 3 charge attempts during 10 days sequentially on the 2nd, 5th, and 10th days. If all of these attempts fail, your subscription will be cancelled.

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Note that we are not manually charging your credit card. The payment process is automated and follows the retry schedules mentioned above.

If you need to update your payment information and change your payment method, check out this article.

If you are unable to find your declined payment resolution in the following article, reach out to our support team at support@krisp.ai.

 

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