Who can use this feature?
Plan: Call Center AI
Managed from: Admin Portal
User type: Admin
As an Admin, you can set the Krisp audio devices as the system default microphone and speaker for the Users on your team.
When a Krisp device is the system default, any application that works with virtual audio devices picks it up automatically, so Users do not have to select it themselves.
Set Krisp Microphone as the system default
- Go to Team settings >>> Setup >>> System Preferences
- Turn Enforce Krisp Microphone as default on or off.
Depending on your selection:
- Off: each User decides whether to set Krisp Microphone as their system default. This is the default state.
- On: Krisp Microphone becomes the system and communication default device in calling apps for everyone on your team, regardless of whether Agent Noise Cancellation is on. Users cannot select a different microphone as their system default.
Set Krisp Speaker as the system default
- Go to Team settings >>> Setup >>> System Preferences
- Turn Enforce Krisp Speaker as default on or off.
Depending on your selection:
- Off: Users cannot set Krisp Speaker as their system default device. This is the default state.
-
On: Krisp Speaker becomes available as a system default, and you choose how it is applied:
- Set to user's choice: each User decides whether to set Krisp Speaker as their system default.
- Enforce as system default: Krisp Speaker becomes the system and communication default device in calling apps for everyone on your team, regardless of whether Customer Noise Cancellation is on. Users cannot select a different speaker as their system default.