Report a problem about Krisp Pro/Free

This article shows how you can report a problem if you are facing any issues with the Krisp app.

If the problem you face is with the Noise Cancellation not happening in an expected way, send a report this way. 

Send a report from the app

1. Open the Krisp app.
2. Select the Profile icon in the top right corner of the window.
3. Click Report a problem and fill in the required fields
4. Tell us about your issue in the Description field.
5. Add an attachment of the problem if there are any.
6. Make sure to include system information for debugging so that our engineers troubleshoot the problem.

Send a report in a signed-out state

If you encounter a problem in the signed-out state, you can still report the problem for further investigation.

1. Open the Krisp app.
2. Select the Menu icon at the top right corner of the window.
3. Click Get debug logs.
4. Make sure to include the system information for debugging so that our engineers troubleshoot the problem.
5. Deliver the system information to us via the preferred channel.
   
   

Grant Krisp Support access to your account

Sometimes, for troubleshooting actions from our end, you can be asked to grant Krisp Support team temporary access to your account. 

In order to grant Krisp Support access:

1. Sign in to your Krisp account dashboard.

2. Click the Profile icon >>> Personal settings.

3. Go to the Support access section.
4. Click Allow support access.
   
   
   

After the troubleshooting actions are done, you can revoke the access from your account with the same settings path.