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This feature is part of the Agent Assist product. To learn more about how it supports agents during and after calls, check out the Krisp Agent Assist article.Krisp Knowledge Chat helps you quickly find accurate answers and internal resources, whether you're handling a live call or working between conversations.
It’s your real-time assistant that lets you respond to customers faster, more accurately, and without disrupting your workflow.
How to use Knowledge Chat
Follow these steps to get quick, reliable answers using Knowledge Chat, whether you're in a live call or preparing for one:
- Open the Krisp Widget to access Knowledge Chat. You can also use the Ctrl+Shift+K hotkey to quickly open the Widget.
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If you're on a live call, type your question into the Knowledge Chat field on the current call tab.
- Krisp will instantly respond with helpful answers pulled from your current call or your organization’s integrated knowledge sources (e.g., Help Center articles, documents, or slide decks).
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The reply will include a direct link to the source so you can review the full context. -
While not in a call, you can open the AI Chat tab to look up information or get ready for your next conversation, just like you do during a live call.
- You can reset the chat anytime by clicking the Reset Chat button at the bottom of the Widget. This will clear your current thread and start fresh.
- Your answers stay available after the call ends. You can revisit the Knowledge Chat or open the relevant tab from the past 4 meetings to review earlier replies.
Important
Last calls are only available while the Krisp app is running. If the app is closed for any reason, that data will no longer be accessible.