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You can use Agent Assist if it’s included in your subscription plan. To access Agent Assist, Admin can reach out to your Account Executive or contact us directly at sales@krisp.ai.What is Agent Assist?
Agent Assist helps agents during and after calls by delivering real-time, knowledge-based, context-aware guidance and automatically generating insightful post-call summaries.
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Krisp Agent Assist works seamlessly across all Krisp products, including Noise Cancellation, Accent Conversion, and Live Interpreter.With Agent Assist, you get 2 features:
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Knowledge Chat
It provides real-time, context-aware guidance through Knowledge Chat, allowing agents to get answers directly from the organization’s knowledge base without leaving the call. -
After-call Summary
It provides a structured After-call Summary, including follow-up actions for the agent, performance feedback, and key call metrics, helping agents wrap up faster and more accurately.
Knowledge Chat
Whether in a live call or not, agents can always access Knowledge Chat.
- Open the Krisp Widget to access the Agent Assist.
- Type a question into the Knowledge Chat at the bottom of the screen.
- The assistant will respond with instant answers pulled from your organization’s connected knowledge base (e.g., Help Center articles, documents, or slide decks).
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The reply will include a direct link to the source to review the full context.
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To learn more about setting up and managing your Knowledge Hub, check out this article.For a full overview of how Knowledge Chat works and what your team can do with it, see this article.
After-call Summary
Once the call ends, the After-call Summary will appear automatically in the Krisp Widget.
- Summary includs the following metrics:
- Key points from the call.
- Follow-up actions.
- Call stats like duration, talk ratio, and noise removed.
- Performance feedback (call opening/closure, thanking the customer, active listening, politeness).
Important
To help ensure privacy and compliance, PII and PCI are redacted on-device before the After-call Summary is generated. - The summary can be copied and pasted into your CRM or internal system, helping to wrap up the call faster and more accurately.