Krisp AI Agent Assist supports agents before, during, and after customer calls with real-time, knowledge-based guidance and automatic post-call summaries. It runs inside the Krisp desktop app on the agent's device and is built for contact center teams that want to help agents resolve calls faster and wrap up more accurately.
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To get started with Agent Assist, reach out to your Account Executive or contact us directly at sales@krisp.ai.
What's included in Agent Assist
Agent Assist brings together four features in the Krisp Widget:
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After-call Summary
A structured summary that appears automatically when the call ends, with key points, follow-up actions, call stats, and performance feedback, so agents can wrap up faster and more accurately. Summaries are customizable: Admins can adjust the existing template, and changes to the template itself are handled by the Krisp team. Agents can send summaries to your call intelligence platform in one click. -
Live Captions
AI-powered real-time captions of the customer's speech that stay accurate in noisy conditions and across accents and languages. You can add custom vocabulary for specialized terminology. -
Knowledge Chat
Real-time, context-aware answers pulled from your organization's knowledge base, with links to the source. Agents can ask questions before or during a call. -
Team voice macros
Pre-recorded audio clips that agents can play with one click during calls, ideal for mandatory disclaimers or terms and conditions. Admins manage them for the whole team.
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Agent Assist works across all Krisp products, including Noise Cancellation, Accent Conversion, and AI Voice Translation.
How Agent Assist works
Agent Assist runs inside the Krisp desktop app on the agent's device and works alongside the call, with no extra app to open or window to switch to.
- Each feature is available right in the Krisp Widget while the agent is on a call, so guidance, captions, and macros stay one click away.
- Most processing happens on the agent's device, and data is sent to the cloud only when a feature needs it (for example, to generate an after-call summary).
- Admins manage availability and settings per team, including which features are turned on and how the After-call Summary handles redaction.
- Agent Assist is built to Krisp's enterprise security and compliance standards, including SOC 2 Type II, GDPR, HIPAA, and PCI-DSS.
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For the full security architecture, sub-processor list, and compliance certifications, visit the Krisp Trust Center.