Krisp Knowledge Chat is a support assistant built into the Agent Assist product. It helps agents during and outside of calls by providing quick, context-aware answers to their questions using your organization’s centralized knowledge resources.
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If you’re new to Agent Assist, check out this article first: Krisp Agent AssistDuring a call, agents can type a question directly into the chat interface and receive a relevant answer in real time.
Outside of calls, agents can use a dedicated Chat tab for general lookups or continued learning. Agents can copy responses, ask follow-up questions, reset the chat context when needed, and provide feedback by voting answers up or down.
Knowledge Chat only responds to questions that fall within the scope of your team’s integrated knowledge base. If no relevant content is found, the assistant will let the agent know.
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For more detailed instructions for agents, check out this article.Supported Knowledge source formats
Knowledge Chat pulls information from knowledge sources added by Admin.
Supported content types include Help Center articles, document files (PDF, DOCX, TXT), slide presentations (PDF format), etc.
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To learn how to upload and manage knowledge content, check out this article.