Info
This feature is part of the Agent Assist product. To learn more about how it supports agents during and after calls, check out the Krisp AI Agent Assist article.As an Admin, you’re responsible for uploading and managing knowledge resources in the Knowledge Hub, which determines what the chat assistant can access and return to agents during or outside of calls.
Supported source types
Knowledge Chat supports the following source types:
- Help Center articles.
- Document files: PDF, DOCX, TXT, audio (MP3, WAV, MPEG), images (PNG, JPEG, WEBP), and video files (MP4, MOV, AVI, etc.).
- Slide presentations in PDF format.
- Web articles and sites by providing their URLs.
Info
All files are converted into searchable text. Krisp also stores the original page or timestamp to help trace responses back to their sources.File upload requirements are the followings:
- Maximum file size: 20 MB per file.
- Bulk upload: Up to 30 files at once.
- Unlimited number of uploads and total storage.
How to add a Knowledge source
- Go to Admin Portal > Knowledge > Sources.
- Click Add Source.
- Choose the source type.
- Drag and drop your file(s) or use the Click to upload option.
- Once uploaded, check the file’s status to ensure it is processed successfully.
Each uploaded source will go through one of the following states:
- NOT STARTED: File uploaded, but processing hasn't begun.
- PREPARING / PENDING: File is being parsed and indexed (may take up to 24 hours, typically ~30 minutes).
- COMPLETED: File is ready and available to Knowledge Chat.
- FAILED: There was an issue with the file; you need to delete and re-upload.
Important
Only sources with a “Completed” status are used in chat responses.Managing your source list
From the Sources tab, you can:
- View content details.
-
Delete outdated or incorrect sources.