Organizations in Krisp: manage multiple teams from one place

What is an Organization?

An Organization in Krisp connects multiple teams under one centralized structure, so you can manage users, settings, analytics, and billing across teams - without losing the ability to configure teams independently.

With Organizations, you can:

• Create and manage multiple teams under one org
• Assign Org-level roles (Org Admin / Org Analyst)
• View Org and Team analytics
• Apply Org-level policies across one or more teams
• Manage subscriptions and seat allocations across teams

How Organizations work in Krisp Call Center AI

• The very first Krisp team is created by Krisp (your Account Executive provisions it for you)
• Once that first team exists, the admin of that team can go to Teams and create an additional team
• The first time you create a team from the Admin Portal, you’ll be prompted to enter:
  • Organization name
  • Team name
  • Login type (e.g., Email-based or Device-based)
• After you click Create, your Organization is created automatically, and Organization-level sections become available in the Admin Portal (Admins, Org analytics, Policies, consolidated Billing, etc.)

Create your Organization (first-time setup)

To create your Organization from the Admin Portal:

1. Log in to the Krisp Admin Portal (account.krisp.ai) using an admin account for the first team
2. Go to Organization Management → Teams
3. Click Create team
4. In the Create Team dialog:
   • Enter your Organization name (this creates the Organization)
   • Enter the Team name
   • Select the Login type:
     • Email-based (users sign in with email)
     • Device-based (commonly used when seats are assigned per device/workstation)
   • (Optional) Add a Description
5. Click Create

After this, you’ll see Organization onboarding in the UI and new Organization-level sections in the left navigation

Manage teams

View teams

Go to Organization Management → Teams to see all teams in the Organization, including:

• Team name
• Subscription plan
• Assigned seats
• Description

Create additional teams

Once the Organization exists, creating more teams is the same:

1. Go to Teams
2. Click Create team
3. Enter Team name, select Login type, add an optional Description
4. Click Create

Add and manage users

Go to Organization Management → Users to view users across your Organization and manage their access.

From this page, you can:

• Add new users by clicking on the Add users button
• Search and filter users
• See each user’s teams, role, and status (e.g., signed in / not signed in)
• Open a user to edit details such as Team, Team role, and App access

Add a user to a specific team

1. Go to Users
2. Click on Add users
3. Select the Krisp Team, Role, and type in the email/s
4. Click on Add

Update a user’s team and permissions

1. Go to Users
2. Click a user to open the Details panel
3. Update:
   1. Team (select which team membership you want to manage)
   2. Team role (e.g., Team Admin)
   3. App access (enable/disable as needed)

Remove a user from a specific team

If a user is in multiple teams, you can remove them from just one team without removing them from the Organization

1. Go to Users
2. Click a user to open the Details panel
3. In Team, select the team you want to remove the user from
4. Click the trash icon next to the Team field
5. Confirm Remove

This removes the user from the selected team only. If the user belongs to other teams, they will remain active in those teams
 

Remove a user from the entire Organization

Use this when you want to revoke the user’s access across all teams in the Organization

1. Go to Users
2. Click a user to open the Details panel
3. Click Remove (bottom-right)
4. Confirm Remove

This removes the user from the Organization, meaning they are removed from all teams and no longer have access
 

Assign Organization-level roles (Admins & Analysts)

Org roles control what someone can do across the whole Organization

Organizational role types

• Org Admin: Full Organization-level access (teams, settings, billing, analytics, role management)
• Org Analyst: Read-only access to analytics and Organization-wide settings; no billing access

Assign an Org role

1. Go to Organization Management → Admins
2. Click Assign admin
3. Choose Org Admin or Org Analyst
4. Enter the user’s email
5. Click Add
    

Manage billing and subscriptions

Krisp Organizations centralize billing via subscriptions. A subscription typically represents a plan + feature set, and can cover one or multiple teams

Open billing

Go to Billing in the left navigation.

On Billing, you can typically:

• View subscription plans and included features
• Add/update payment method (if applicable to your subscription type)
• Review invoice history (if applicable)
• Rename a billing item (to make it easier to identify internally)
• Allocate seats across teams (seat allocation)

Allocate seats across teams (seat allocation)

Seat allocation lets you control how many seats from a subscription pool are available to each team

Allocate seats to teams in a subscription

1. Go to Billing and open the relevant subscription
2. In Teams in this subscription, click Manage teams
3. Set Allocated seats per team
    

Add teams to an existing subscription

1. Open the subscription in Billing
2. Click on Manage teams
3. Click Add team
4. Select compatible teams from the list
5. Click Add

You can also use the Move button from this window to move a specific team from the list to another subscription
 

Configure settings: Team settings and Policies

Team settings

Use Settings → Team settings to manage settings for a specific team (what features are enabled, how they behave, etc.)

This is helpful when different teams need different configurations (e.g., one team uses Agent Assist while another does not)
 

Policies (Org-level settings enforcement)

Go to Settings → Policies

You can set:

• Org-level Setting policies
  Apply consistent settings across multiple teams. When a policy is applied, it can override individual team settings.
• Org-level Single Sign-On (SSO) policy
  Configure SSO behavior at the Organization level and apply it to selected teams
   

Analytics within your Krisp Organization

You can access your Org Analytics from the following page in your Krisp Admin Portal

On the Org Analytics page, you'll see the following Summary:
 

The summary provides key insights into how each team within the Organization is performing. This feature is designed to help you track team-specific usage, evaluate productivity, and identify trends that can guide better decision-making