Who can use this feature?
Plan: Call Center AI
Managed from: Admin Portal
User type: Admin
Audit Logs keep a record of every significant action taken in the Krisp Admin Portal: what changed, who made the change, and when.
Overview
When multiple team members manage the same team, keeping track of who changed what can be difficult without a dedicated record. Audit Logs automatically capture key actions in the portal and make them searchable, so you can quickly investigate changes, maintain accountability, and support internal or external compliance requirements.
Accessing Audit Logs
Audit Logs are accessible directly from the Admin Portal. To access the section:
- Log in to your Krisp Admin Portal
- Go to Team settings >>> Security
- Select Audit Logs from the left panel.
Reading the log
Each entry in the log contains the following information:
| Column | Description |
|---|---|
| Timestamp | The date and time the action was performed (UTC). |
| Actor | The Admin who performed the action. |
| Action | The type of action that was taken. |
| Object | The affected item: a user, device, or call session. Clickable entries link back to the relevant section in the portal. |
Tracked actions
Important
There may be a delay before actions appear in Audit Logs.
The following Admin actions are recorded in Audit Logs.
Call session events
These events are logged when call data is accessed or modified in the Calls tab.
- Viewed call - A call session was opened to view its details or transcript.
- Exported Call Transcript - A call transcript was exported.
- Deleted call - A call session was deleted.
- Restore call - A previously deleted call session was restored.
Performance metric events
These events are logged when a performance metric score is manually modified on a call session. Metric configuration applies to Speech Analytics and Agent Assist.
- Edit metric value - A performance metric value was manually edited on a call session.
- Reset metric value - A performance metric value was reset to its default.
User management events
These events are logged when an Admin makes changes to team membership or user permissions.
- Created new user - A new user was added to the team.
- Changed user role - A user's role was updated (e.g., promoted to Admin).
- Deleted user - A user was removed from the team.
- Blocked user - A user was blocked from accessing the team.
- Unblocked user - A previously blocked user had their access restored.
- Move device - A device was moved to a different team.
Info
More action types will be added to Audit Logs over time. This list reflects what is tracked at launch.
Filtering the log
Use the filter controls at the top of the log to narrow down entries by Timestamp, Actor, Action, or Object. This makes it straightforward to investigate a specific event or review the activity of a particular Admin.