Who can use this feature?
Plan: Call Center AI
Managed from: Admin Portal
User type: Admin
Audit Logs keep a record of every significant action taken in the Krisp Admin Portal: what changed, who made the change, and when.
Overview
When multiple team members manage the same team, keeping track of who changed what can be difficult without a dedicated record. Audit Logs automatically capture key actions in the portal and make them searchable, so you can quickly investigate changes, maintain accountability, and support internal or external compliance requirements.
Accessing Audit Logs
Audit Logs are accessible directly from the Admin Portal. To access the section:
- Log in to your Krisp Admin Portal
- Go to Team settings >>> Security
- Select Audit Logs from the left panel.
Reading the log
Each entry in the log contains the following information:
| Column | Description |
|---|---|
| Timestamp | The date and time the action was performed (UTC). |
| Actor | The Admin who performed the action. For automated events, this is the system. |
| Action | The type of action that was taken. |
| Object | The affected item: a user, device, call session, live session, or preference. Clickable entries link back to the relevant section in the portal. |
| Action details | Additional context about the action. Specific to Preference update actions, where it shows the setting that changed along with its previous and new values. |
Tracked actions
Important
There may be a delay before actions appear in Audit Logs.
The following actions are recorded in Audit Logs.
Call session events
These events are logged when call data is accessed or modified in the Calls tab.
- Viewed call - A call session was opened to view its details or transcript.
- Exported Call Transcript - A call transcript was exported.
- Deleted call - A call session was deleted.
- Restore call - A previously deleted call session was restored.
Live session events
These events are logged when an Admin reviews a live call session for Voice Translation. For more on this feature, see Live call audit for Voice Translation.
- Viewed Live Session - A live call session was opened for review.
Performance metric events
These events are logged when a performance metric score is manually modified on a call session. Metric configuration applies to Speech Analytics and Agent Assist.
- Edit metric value - A performance metric value was manually edited on a call session.
- Reset metric value - A performance metric value was reset to its default.
User management events
These events are logged when an Admin makes changes to team membership or user permissions.
- Created new user - A new user was added to the team.
- Changed user role - A user's role was updated (e.g., promoted to Admin).
- Deleted user - A user was removed from the team.
- Blocked user - A user was blocked from accessing the team.
- Unblocked user - A previously blocked user had their access restored.
- Move device - A device was moved to a different team.
Preference update events
These events are logged when an Admin changes a setting in the Admin Portal.
- Preference update - An Admin Portal setting was changed. The Object shows the setting that was changed, and the Action details column shows its previous and new values.
Automation events
These events are logged when an automated process in the Admin Portal performs an action, rather than an Admin. The Actor for these entries is the system, not an individual Admin.
- User deprovision - A user was automatically removed from the team by an automated process.
- Data retention - Data was automatically deleted in line with the team's data retention policy.
Hint
This article covers the main actions you will see in Audit Logs, not a complete list of everything that is logged, and more action types will be added over time.
Filtering the log
Use the filter controls at the top of the log to narrow down entries by Timestamp, Actor, Action, or Object. This makes it straightforward to investigate a specific event or review the activity of a particular Admin.