This article will help you test Krisp Accent Conversion to ensure it’s functioning correctly and delivering the best results.
Whether you’re an Admin preparing for a rollout or an agent fine-tuning your settings, these steps will guide you through the testing process.
Test Agent Accent Conversion
Once set up, use our built-in testing tool to verify how your voice sounds.
- Click Test my voice or open Test Accent Conversion from the Krisp app profile dropdown.
- Speak for at least 30–40 seconds as you normally would on a call, then listen to the converted sample.
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Check for clarity, naturalness, and distortions, and adjust settings to achieve the best result.
Hint
For the best results with Accent Conversion, we recommend using a headset compatible with Agent Voice Isolation.
If you notice any issues with the test recording, click Report a problem to initiate the problem reporting flow.
Fill in the details, and enable Include system information for debugging and Include the sample recording in the report in the new window before submitting. Our team will investigate and follow up.
After testing your voice, you may want to try it in a real call environment to test Accent Conversion under real-life conditions:
- Start a test call: Use your preferred communication app (for example, Five9 or Aircall) to make a test call with a colleague or team member.
- Monitor background noise: Add background noise and see that Krisp Noise Cancellation works seamlessly alongside Accent Conversion.
- Validate the quality: Confirm that the converted audio sounds clear and natural during the call.
If you get inconsistent results in your test calls, check Accent Conversion FAQs for common causes and troubleshooting steps.
Test Customer Accent Conversion
If your team uses Customer Accent Conversion, you can test it during a call.
- Start a test call with a colleague using your softphone app or internal communication tool.
- In your calling app, select Krisp Speaker as the output device.
- In the Krisp app, enable the Customer’s accent toggle.
- Ask your colleague to speak for 30–40 seconds, then confirm the processed audio sounds clear and natural.
If you notice any issues with Customer Accent Conversion, submit a problem report and attach a short recording from your test call so our Customer Engineering team can review processing quality.