If you encounter any issues while using Krisp Accent Conversion, submit a problem report so our team can investigate and resolve it.
Info
Before reporting, take a moment to identify the issue and the conditions where it happens (for example, the app, call type, and expected and actual behavior).
There are two ways to report a problem about Accent Conversion, which are described below.
Report with a test audio sample
This is the most reliable approach for accurate evaluation when the issue is related to Agent Accent Conversion output quality. For proper analysis and troubleshooting, we recommend recording at least 40 seconds of your speech. To submit a report with an audio sample, follow the Test Krisp Accent Conversion guide.
Audio samples are especially helpful in the following cases:
- Incorrect phoneme conversion (the words you used changed in the conversion process).
- Microphone audio quality issues, such as audio cutting in and out, voice sounding robotic, etc.
Important
When submitting the report with the audio sample, keep the affected app(s) and tools running so the report captures the same environment where the issue occurs.
Report without a test audio sample
Use this option for technical issues (for example, Accent Conversion doesn’t start, app performance issues, or missing settings). To submit a report without an audio sample, follow these steps:
- Open the Krisp app.
- Click on the profile badge at the top right, then select Report a problem from the dropdown menu.
- In the first drop-down, select Having issues with Krisp Accent Conversion.
- Describe the problem in as much detail as possible.
- If relevant for the case, record your voice to help our team diagnose the issue while troubleshooting. To skip recording, check the Submit without recording option.
- Make sure to enable the Include system information for debugging option before submitting.
- Attach relevant files to the report.
- Click on Submit report.
Once submitted, our Customer Engineering team will investigate the case and work with you to resolve it.