Krisp Call Center AI includes a set of AI-powered features designed to improve call quality, agent performance, and customer experience. Browse the sections below to find the feature you're looking for.
Hint
Each feature below has a dedicated section in the Help Center with setup guides, user guides, and troubleshooting articles. Expand Features in the sidebar to navigate directly, or use the links in each section below.
Voice Translation
Translates speech in real time for both agents and customers, enabling conversations across language barriers.
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Accent Conversion
Converts accents in real time for both agents and customers, improving clarity and comprehension across inbound and outbound calls.
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Noise Cancellation
Removes background noise from both sides of a call in real time, so agents and customers can hear each other clearly regardless of the environment.
Browse all Noise Cancellation articles
Agent Assist
Helps agents during and after calls by delivering real-time, knowledge-based guidance through Knowledge Chat, and automatically generating post-call summaries with follow-up actions and performance feedback.
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Speech Analytics
Automatically analyzes calls and surfaces structured quality and compliance insights in the Admin Portal. Includes call scoring, call summaries, compliance monitoring, and QA scorecards.
Browse all Speech Analytics articles
Krisp CX Bridge
Krisp CX Bridge is a browser extension, not a separate product. It lets Krisp work reliably with web-based calling applications by capturing accurate call start and end events, caller and agent details, and queue information, so features like Speech Analytics and Agent Assist receive complete call data. Admins enable it from the Admin Portal, and each user links it to the Krisp desktop app.