Who can use this feature?
Plan: Call Center AI
Managed from: Admin Portal
Product: Voice Translation
Language suggestion detects the language tied to the CCaaS skill assigned to an incoming call and prompts you to enable Voice Translation in that language. This reduces manual language selection during live calls, so you can start translating without picking the language each time.
How Language suggestion works
When a call comes in on a skill your Admin has mapped to a language, Krisp shows a suggestion in the widget at the start of the call. You see a "[language] requested" prompt next to the mapped skill name, for example Spanish requested: Krisp_ES.
Depending on your selection:
- Enable switches the customer language, activates Voice Translation for the call, and keeps that language set in the app
- Dismiss (X) closes the suggestion and keeps your current setup. You can still select a language manually at any time.
If your Admin has turned on Play audio prompt when Voice Translation starts, an audio prompt also plays in the selected language to let both parties know that translation has started.
Info
Language suggestion only appears for calls on skills your Admin has mapped. If you expect a suggestion and don't see one, ask your Admin to map the relevant skill.
Good to know
- The suggestion appears at the start of the call, and the mapped skill sets the customer's language only. Your own language stays as configured in the app.
- If you dismiss a suggestion, it reappears on the next matching call.
- You can switch the language manually at any time: disable Voice Translation, switch the language, and re-enable it for the changes to apply. If a new suggestion appears during a new session, you can also click Enable on it to switch to the newly suggested language.
Setting up Skill mapping (for Admins)
Language suggestion relies on Skill mapping, where Admins connect each CCaaS skill to its corresponding language. Once skills are mapped, agents start seeing suggestions automatically on incoming calls.