Getting started with Krisp AI Voice Translation as an Admin

This article is for team Admins who are looking for ways to leverage their team's experience with Krisp AI Voice Translation, ensuring that its setup is tailored to their preferences.

Managing the Team-level settings

Once your Account Executive confirms that the Krisp AI Voice Translation is enabled for your team, you will gain access to specific settings for the feature in your Admin Portal.

To find these settings, follow the steps below:

1. Sign in to your account at account.krisp.ai
2. Click on Team Settings from the left sidebar
3. Go to Products >>> Voice Translation.

You can configure the following settings to help your team get the most from Krisp Voice Translation:

Voice Translation state

• Enable Voice Translation shows or hides the in-app toggle. 
   

  

Translation languages

Translation languages sets the languages available to agents in the Krisp app. Limiting the lists to the languages used in your environment makes the agent experience less cluttered. Click Edit on either card to update the selection:

• Agent languages controls which languages agents can choose from in the app's My language dropdown (the language the agent speaks during the call)
• Customer languages controls which languages agents can select for the customer.

Voice Translation auto-switch after a call ends

• Turn off Voice Translation after every call ensures that the feature doesn't remain running when it's not needed. Agents turn Voice Translation on manually for the next call that needs it.
   

  

Audio prompts

• Play audio prompt when Voice Translation starts plays an audio message that lets the agent and the customer know Voice Translation has joined the call. The prompts are available in all the supported languages.
• Click Customize audio prompt to define the text played when Voice Translation is activated. Write the prompt in English and Krisp will generate translations for all configured languages automatically. Each language can also be modified individually using the per-language Modify option. Custom prompts are limited to 100 words per prompt/language.
  Changes are saved as a draft before going live, giving you the chance to review them before publishing. While a draft is pending, an Unpublished changes label appears next to the link. Click Export to download a ZIP file containing a CSV of all configured prompts and their corresponding audio files.

• Restore to default resets the audio prompt to the Krisp default text for all languages, removing any customizations.
   

  

Speech volume

• Original speech volume helps you manage the volume of the original speech heard underneath the translation, enabling both parties to better understand mutual emotions and identify the speech start and end. Set it separately for Agent's speech for Customer and Customer's speech for Agent, using the slider or by entering a value between 0% and 100%. Click Reset to return a value to its default.
   

  

Translated speech speed

• Translated speech speed controls how fast the translated speech is played back for both the agent and the customer. Adjust the slider between 0.8 and 1.1 to slow down or speed up playback to match your team's preference.
   

  

Agent's self-translation state

• Translation feedback provides the agents with the ability to hear the translation of their own speech at low volume. This can help agents understand when the translation starts and ends, to ensure that their speech remains cohesive.
   

  

Language suggestion

• Language suggestion prompts agents to enable Voice Translation in the language that matches the CCaaS skill assigned to the incoming call, reducing manual language selection during live calls. Click Skill mapping to map your CCaaS skills to their corresponding languages. Check out Language suggestions for Voice Translation for in-app user experience overview. 
   

  

Require client information

• Require client information prompts agents to enter client details each time they activate Voice Translation, helping associate translation sessions with specific clients for tracking and review. Click Manage client information to create and manage the client list agents can select from. The table supports CSV import and export for bulk-uploading records in bulk. Client name is required; Client ID is optional. For agent-facing steps, see Adding client information in Voice Translation. 
   

  

Quick Phrases

• Quick Phrases lets you create a library of preset messages that agents can select and play in the target language during calls. Agents can also adjust the messages manually in the Krisp app. In both cases, the text is translated and played as speech to the caller. 
  Click Manage phrases to add, edit, or remove phrases. Each phrase has a title, a message written in English, and optional tags for filtering. You can bookmark up to 3 phrases for faster access during calls using the Favorite button, and the library supports up to 50 phrases (up to 250 characters each) in total.

  See Using Quick Phrases in Voice Translation for agent-facing steps and usage guidelines.
   

  

Specialized team dictionary

• Custom dictionary lets you add specialized terms so you can control how they're translated in a given language. For example, if you use domain-specific terminology (such as medication names), adding them to the Custom dictionary can improve translation quality and consistency.
   

  

Customer translation voice

• Auto-select customer translation voice automatically selects the voice used for the customer's translated speech based on the customer's voice characteristics.

  

Krisp Widget behavior

• Automatically show bilingual transcription when Voice Translation is enabled during a call lets you choose whether the Krisp Widget expands automatically to show the live transcripts and translations when agents enable Voice Translation:

  • Always: the Widget expands every time
  • Never: the Widget stays collapsed
  • User choice: agents decide for themselves.

  

Spelling from the Krisp Widget

• Allow spelling from the Krisp Widget lets agents select and spell out text directly from the Krisp app during a call. This helps agents communicate names, codes, and other details that need to be conveyed precisely.

  

Latency measurement

• Latency measurement measures voice-to-voice translation latency on agents' computers, separately for each translation direction. When enabled, latency charts are added to Analytics. If Store call sessions and auto-check translation quality is also enabled, each call's median latency appears in Call History. Requires Krisp app version 2.82.6 or later. For details on how latency is measured and how to read the data, see Latency measurement for Voice Translation.

  

Voice Translation Accuracy QA

• Store call sessions and auto-check translation quality saves the call transcripts in both languages, making them accessible in the Admin Portal's Call History tab, and enables automatic quality checks for the translation. You can delete the transcript and audio files at any time. 
• Include translated call recordings uploads the recordings to the Krisp Cloud, providing you access to review and assess the quality.

• Include latency information for each speech item shows the latency of each speech item in the call transcript in Call History. This option is available only when Latency measurement is turned on.

  

With the regular setup, Krisp Cloud has access to voice data only in transit and doesn't store it. This two-way communication is encrypted with TLS 1.3. However, if "Store call sessions and auto-check translation quality" is enabled, the transcripts are uploaded to the Krisp Cloud for easy access in the Admin Portal.

Live Call Audit

• Live call audit lets you listen to or observe active Voice Translation calls in real time from the Admin Portal, so you can monitor call quality and support agents as calls happen. For how it works and what you can monitor during a call, see Live call audit for Voice Translation.

  

Voice Security for Voice Translation calls

Voice Security is a set of Call Center AI features that help protect calls against voice-based fraud, including Customer voice change detection, which alerts agents when an unexpected voice change is identified on the customer side of a Voice Translation call.

For a detailed breakdown, see:

• Krisp Voice Security for an overview of all Voice Security features
• Customer voice change detection for how it works and what agents see during a call.

Remember, before deploying Voice Translation to your team's workstations, make sure all network prerequisites are in place. Check out the Network requirements for Voice Translation article for the full domain allowlist and refer to the system requirements. You can also optimize other related settings to maximize your team's comfort and ease-of-use.