Getting started with Krisp AI Voice Translation as an Admin

This article is for team Admins who are looking for ways to leverage their team's experience with Krisp AI Voice Translation, ensuring that its setup is tailored to their preferences.

Managing the Team-level settings

Once your Account Executive confirms that the Krisp AI Voice Translation is enabled for your team, you will gain access to specific settings for the feature in your Admin Portal.

To find these settings, follow the steps below:

1. Sign in to your account at account.krisp.ai
2. Click on Team settings from the left sidebar
3. Go to Products >>> Voice Translation.

You can configure the following settings to help your team get the most from Krisp Voice Translation:

Voice Translation state

• Enable/disable Voice Translation will show/hide the in-app toggle. 

  

Voice Translation auto-switch after a call ends

• Turn off Voice Translation after every call ensures that the feature doesn't remain running when it's not needed.

  

Audio prompts

• Play audio prompt when Voice Translation starts lets participants know that the AI agent has joined the call to provide translation. The prompts are available in all the supported languages.

• Customize audio prompt lets you define the text played when Voice Translation is activated. Write the prompt in English and Krisp will generate translations for all configured languages automatically. Each language can also be modified individually using the per-language Modify option. Custom prompts are limited to 100 words per prompt/language.
  Changes are saved as a draft before going live, giving you the chance to review them before publishing. Click Export to download a ZIP file containing a CSV of all configured prompts and their corresponding audio files.

  

• Restore to default resets the audio prompt to the Krisp default text for all languages, removing any customizations.

Available languages

• Select available translation languages allows you to customize the languages available to the agents, making the user experience less cluttered if only a handful of languages are used in your environment. It's directly tied to the list of languages the agents see in the Krisp app.

  

Speech volume

• Original speech volume helps you manage the volume of the agent's or caller's original speech, enabling both parties better understand mutual emotions and identify the speech start and end. 

  

Agent's self-translation state

• Translation feedback provides the agents with the ability to hear the translation of their own speech at low volume. This can help agents understand when the translation starts and ends, to ensure that their speech remains cohesive.

  

Language suggestion

• Language suggestion prompts agents to enable Voice Translation in the language that matches the CCaaS skill assigned to the incoming call, reducing manual language selection during live calls. Click Skill mapping to map your CCaaS skills to their corresponding languages. Check out Language suggestions for Voice Translation for in-app user experience overview. 

  

Require client information

• Require client information prompts agents to enter client details each time they activate Voice Translation, helping associate translation sessions with specific clients for tracking and review. Click Manage client information to create and manage the client list agents can select from. The table supports CSV import and export for bulk-uploading records in bulk. Client name is required; Client ID is optional. For agent-facing steps, see Adding client information in Voice Translation. 

  

Quick Phrases

• Quick Phrases lets you create a library of preset messages that agents can select and play in the target language during calls. Agents can also adjust the messages manually in the Krisp app. In both cases, the text is translated and played as speech to the caller. 
  Click Manage phrases to add, edit, or remove phrases. Each phrase has a title, a message written in English, and optional tags for filtering. You can bookmark up to 3 phrases for faster access during calls using the Favorite button, and the library supports up to 50 phrases (up to 250 characters each) in total.

  See Using Quick Phrases in Voice Translation for agent-facing steps and usage guidelines.

  

Specialized team dictionary

• Custom dictionary lets you add specialized terms so you can control how they're translated in a given language. For example, if you use domain-specific terminology (such as medication names), adding them to the Custom dictionary can improve translation quality and consistency.

  

Live Widget behavior

• Automatically show bilingual translation when Voice Translation is activated during a call lets you choose whether the widget is expanded or collapsed when a call starts. The Live Widget shows the live transcripts and translations for agents (when Voice Translation is enabled), so selecting the right state can improve your team's experience.

  

Voice Translation Accuracy QA

• Store call sessions and auto-check translation quality saves the call transcripts in both languages, making them accessible in the Admin Portal's Call History tab, and enables automatic quality checks for the translation. You can delete the transcript and audio files at any time. 

• Include translated call recordings uploads the recordings to the Krisp Cloud, providing you access to review and assess the quality.

  

With the regular setup, Krisp Cloud has access to voice data only in transit and doesn't store it. This two-way communication is encrypted with TLS 1.3. However, if "Store call sessions and auto-check translation quality" is enabled, the transcripts are uploaded to the Krisp Cloud for easy access in the Admin Portal.

Remember, before deploying Voice Translation to your team's workstations, make sure all network prerequisites are in place. Check out the Network requirements for Voice Translation article for the full domain allowlist and refer to the system requirements. You can also optimize other related settings to maximize your team's comfort and ease-of-use.