Getting started with Krisp AI Voice Translation as an Admin

This article is for team Admins who are looking for ways to leverage their team’s experience with Krisp AI Voice Translation, ensuring that its setup is tailored to their preferences.

Managing the Team-level settings

Once your Account Executive confirms that the Krisp AI Voice Translation is enabled for your team, you will gain access to specific settings for the feature in your Admin Portal.

To find these settings, follow the steps below:

1. Sign in to your account at account.krisp.ai
2. Click on Team settings from the left sidebar
3. Go to Features >>> Voice Translation.

You can configure the following settings to help your team get the most from Krisp Voice Translation:

Voice Translation state

• Enable/disable Voice Translation will show/hide the in-app toggle. 

  

Voice Translation auto-switch after a call ends

• Turn off Voice Translation after every call ensures that the feature doesn’t remain running when it's not needed.

  

Audio prompts

• Play audio prompt when Voice Translation starts lets participants know that the AI agent has joined the call to provide translation. The prompts are available in all the supported languages.

• Customize audio prompt, allowing you to define the texts in all the languages that you want to be played when Voice Translation is activated. Custom prompts are limited to 60 words per prompt/language.

  

Available languages

• Select available translation languages allows you to customize the languages available to the agents, making the user experience less cluttered if only a handful of languages are used in your environment. It’s directly tied to the list of languages the agents see in the Krisp app.

  

Speech volume

• Original speech volume helps you manage the volume of the agent's or caller’s original speech, enabling both parties better understand mutual emotions and identify the speech start and end. 

  

Agent's self-translation state

• Translation feedback provides the agents with the ability to hear the translation of their own speech at low volume. This can help agents understand when the translation starts and ends, to ensure that their speech remains cohesive.

  

Specialized team dictionary

• Custom dictionary lets you add specialized terms so you can control how they’re translated in a given language. For example, if you use domain-specific terminology (such as medication names), adding them to the Custom dictionary can improve translation quality and consistency.

  

Live Widget behavior

• Automatically show bilingual translation when Voice Translation is activated during a call lets you choose whether the widget is expanded or collapsed when a call starts. The Live Widget shows the live transcripts and translations for agents (when Voice Translation is enabled), so selecting the right state can improve your team’s experience.

  

Call session data storage

• Store call sessions and auto-check translation quality saves the call transcripts in both languages, making them accessible in the Admin Portal's Calls tab, and enables automatic quality checks for the translation. You can delete the transcript and audio files at any time. 

• Include translated call recordings uploads the recordings to the Krisp Cloud, providing you access to review and assess the quality.

  

Network & system prerequisites

After successfully preparing the settings for Voice Translation in the Admin Portal and deploying Krisp to your team’s workstations, you need to make sure that the following requirements are taken care of:

• If you’re running Krisp on a Windows device, make sure that the latest version of Microsoft Visual C++ Redistributable is installed.
• If your organization decrypts traffic using firewall or network management tools, to maintain end-to-end encryption and ensure the feature functions correctly, please ask your IT team to bypass certificate decryption for *.daily.co and add the following domains to your network allow-list:

Before your team starts joining calls and using the Voice Translation to its full potential, make sure to optimize other related settings to maximize their comfort and ease-of-use.