To achieve optimal performance with Krisp's Call Center AI features, ensure your device meets the requirements for each feature you're using.
The quality of Krisp's output may also be affected by:
- CPU of your device
- RAM of your device
- Stability of your network connection
- Tasks running in the background
The requirements below are listed per feature. Features are often used in combination: AI Noise Cancellation is included by default with every Call Center AI feature. You may also run Agent Assist alongside Voice Translation, or Accent Conversion with Agent Assist and Voice Translation. When multiple features are active simultaneously, your device should meet the highest requirements across all active features.
To review the system requirements for a specific feature, jump to:
AI Noise Cancellation and Agent Assist
| Recommended requirements | Minimum requirements |
|---|---|
| CPU: Intel Core i5 8th Gen or equivalent (Intel or AMD) | CPU: Intel Core i5 4th Gen or equivalent (Intel or AMD) |
| Memory: 16GB | Memory: 8GB |
| Storage: 2 GB disk space | Storage: 2 GB disk space |
| OS: Windows 10 or 11 | OS: Windows 10 or 11 |
| Recommended requirements | Minimum requirements |
|---|---|
| CPU: Apple silicon chip | CPU: Intel Core i5 6th Gen or equivalent |
| Memory: 8GB | Memory: 8GB |
| Storage: 2 GB disk space | Storage: 2 GB disk space |
| OS: macOS 13.0 Ventura or higher | OS: macOS 13.0 Ventura or higher |
AI Accent Conversion
Important
If your device doesn't meet the minimum requirements, you may not always see high CPU usage, but audio quality can still diminish. Older CPUs can have real-time audio processing limitations that affect performance. In these cases, upgrading your hardware is the most reliable fix. For other performance or access issues, see Accent Conversion FAQs and troubleshooting.
| Recommended requirements | Minimum requirements |
|---|---|
| CPU: Intel Core i7 8th Gen 3.20GHz or equivalent (Intel or AMD) | CPU: Intel Core i5 7th Gen 3.00GHz or equivalent (Intel or AMD) |
| Memory: 8GB or higher | Memory: 8GB or higher |
| Storage: 2 GB disk space | Storage: 2 GB disk space |
| OS: Windows 10 or 11 | OS: Windows 10 or 11 |
| Recommended requirements | Minimum requirements |
|---|---|
| CPU: Apple M1 | CPU: Intel Core i7 8th Gen or equivalent |
| Memory: 8GB | Memory: 8GB |
| Storage: 2 GB disk space | Storage: 2 GB disk space |
| OS: macOS 13.0 Ventura or higher | OS: macOS 13.0 Ventura or higher |
| Recommended requirements | Minimum requirements |
|---|---|
| CPU: AMD Ryzen Embedded R1305G | CPU: AMD Ryzen Embedded R1305G |
| Memory: 8GB or more | Memory: 4GB or more |
| Storage: 1.5 GB disk space | Storage: 1.5 GB disk space |
| OS: IGELOS 12 or higher | OS: IGELOS 12 or higher |
Info
To enable Accent Conversion for your IGEL fleet, contact our Sales team at sales@krisp.ai.
AI Voice Translation
Important
Voice Translation requires domain whitelisting and, on Windows, the latest version of Microsoft Visual C++ Redistributable. Review all prerequisites in Network & system prerequisites before enabling the feature.
| Recommended requirements | Minimum requirements |
|---|---|
| CPU: Intel Core i5 8th Gen or equivalent (Intel or AMD) | CPU: Intel Core i5 4th Gen or equivalent (Intel or AMD) |
| Memory: 16GB | Memory: 8GB |
| Storage: 2 GB disk space | Storage: 2 GB disk space |
| OS: Windows 10 or 11 | OS: Windows 10 or 11 |
| Network bandwidth: 1 MBit/s | Network bandwidth: 512 KBit/s |
| Recommended requirements | Minimum requirements |
|---|---|
| CPU: Apple M1 | CPU: Intel Core i7 8th Gen or equivalent |
| Memory: 8GB | Memory: 8GB |
| Storage: 2 GB disk space | Storage: 2 GB disk space |
| OS: macOS 13.0 Ventura or higher | OS: macOS 13.0 Ventura or higher |
| Network bandwidth: 1 MBit/s | Network bandwidth: 512 KBit/s |
Info
For performance or access issues, check out Voice Translation FAQs and troubleshooting.
Speech Analytics
Speech Analytics is a web-based feature managed entirely from the Admin Portal. It does not have its own device system requirements. Speech Analytics is typically sold alongside other Call Center AI features, such as AI Noise Cancellation.