Who can use this feature?
Plan: Call Center AI
Managed from: Admin Portal
User type: Enabled by Admins, used by Users
Krisp CX Bridge is a browser extension that lets Krisp work reliably with web-based calling applications. It resolves inconsistencies in call start and end statuses, so Krisp can capture accurate call data for performance analytics and call quality monitoring. The extension works alongside the Krisp app and applies to teams using device, email, or SSO login methods.
What Krisp CX Bridge does
The extension acts as a communicator between the calling application and the Krisp app. It detects key call information and sends it to the app. Captured data includes:
- Call start and call end events
- Caller ID, Call ID, and Agent information
- Queue (skill) name.
Call start and end events tell Krisp when to begin and stop capturing data, which enables accurate call summaries, analysis, and performance tracking.
Deployment scenarios
Krisp CX Bridge supports two deployment scenarios, based on where Krisp and the CCaaS (Contact Center as a Service) application run:
- Local mode: Krisp and the CCaaS application run on the same machine
- Remote mode: Krisp runs on the user's local machine, while the CCaaS application runs in a VDI (virtual desktop) environment.
Important
Remote mode is available only for teams using email or SSO login methods.
For both scenarios, each user logs in to the Krisp CX Bridge extension to link it to the Krisp desktop app.
Enabling Krisp Bridge
Krisp Bridge is enabled by Admins and is available to all Enterprise teams, regardless of pricing plan.
- In the Admin Portal, go to Team settings >>> Setup >>> Krisp Bridge
- Turn on Enable Krisp Bridge
- Select the deployment mode: Local mode or Remote mode.
After enabling, install the extension on each device. The install links are available on the same page and in the section below.
Installing the extension
After Krisp Bridge is enabled, install Krisp CX Bridge on each device. You can install it directly from the browser store, or deploy it across your organization using your management tools.
Install from the browser store
- Google Chrome: Krisp CX Bridge on the Chrome Web Store
- Microsoft Edge: Krisp CX Bridge on the Microsoft Edge Add-ons store
Deploy across your organization
To roll the extension out to all agents, use one of the deployment options below. The Krisp CX Bridge extension ID is apkneiablbgdpmflgkfhjnkijammlflo.
Option 1: Microsoft 365 Admin Center (cloud-based)
- Access the Microsoft Edge management service in the Microsoft 365 Admin Center.
- Select or create a configuration profile, then go to the Extensions tab.
- Add the Krisp CX Bridge extension by ID: apkneiablbgdpmflgkfhjnkijammlflo.
- Set the installation policy to Force install and save.
Option 2: Windows Group Policy (GPO)
Install the Microsoft Edge policy templates:
- Visit the Microsoft Edge for Business download page, select your Edge version and platform, then download the policy files.
- Unzip the file and copy msedge.admx, msedgeupdate.admx, msedgewebview2.admx, and the en-US folder from windows\admx to C:\Windows\PolicyDefinitions.
Configure Group Policy:
- Open the Group Policy Editor (press Win + R, type gpedit.msc, then press Enter).
- Go to Computer Configuration >>> Administrative Templates >>> Microsoft Edge >>> Extensions.
- Double-click Control which extensions are installed silently (ExtensionInstallForcelist).
- Set it to Enabled, click Show, and add: apkneiablbgdpmflgkfhjnkijammlflo;https://clients2.google.com/service/update2/crx
- Apply and close.
Option 1: Google Admin Console
- Go to Admin Console >>> Devices >>> Chrome >>> Apps & extensions >>> Users & browsers.
- Select the target Organizational Unit (OU) or group.
- Click Add >>> Add from Chrome Web Store, then select the Krisp CX Bridge extension.
- Set the installation policy to Force install (or Force install + pin) and save.
Option 2: Windows Group Policy (GPO)
Install the Google Chrome policy templates:
- Visit the Google Chrome Enterprise download page and download the Chrome ADMX/ADML templates.
- Unzip the file and copy chrome.admx, google.admx, and the en-US folder from windows\admx to C:\Windows\PolicyDefinitions.
Configure Group Policy:
- Open the Group Policy Editor (press Win + R, type gpedit.msc, then press Enter).
- Go to Computer Configuration >>> Administrative Templates >>> Google Chrome >>> Extensions.
- Double-click Configure the list of force-installed extensions (ExtensionInstallForcelist).
- Set it to Enabled, click Show, and add: apkneiablbgdpmflgkfhjnkijammlflo;https://clients2.google.com/service/update2/crx
- Apply and close.
Required permissions
Krisp CX Bridge requests several browser permissions so it can monitor call states and communicate with the Krisp app:
| Permission | Why it is needed |
|---|---|
| Scripting | Injects scripts into CCaaS platform web pages to access their APIs for real-time call state monitoring and integration. |
| Tabs | Detects and identifies active CCaaS tabs in the browser to establish integration and relay call status accurately. |
| Context menu | Adds a Send Debug Logs option to the extension's context menu for easier troubleshooting. |
| Storage | Securely stores extension configuration and preferences locally for a consistent experience. |
| System CPU | Evaluates the device environment to confirm compatibility and optimal Krisp performance. |
| Web navigation | Detects iframe navigation events when a CCaaS app runs inside an iframe, so the extension can inject integration scripts and keep call state monitoring accurate. |
| Host permissions | Injects scripts into CCaaS platform pages on matching domains so the extension can monitor call states and interact with these platforms. |
Supported platforms
The table below lists the Call Center platforms Krisp CX Bridge supports and the depth of each integration.
| CCaaS platform | Call start/end | Caller ID | Call ID | Agent ID | Skill/Queue | Call end origin detection |
|---|---|---|---|---|---|---|
| Genesys Cloud | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Genesys Connector in MS Dynamics | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Genesys in MS Dynamics | ✓ | ✓ | ✓ | ✓ | ✓ | |
| AWS Connect | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| NICE CXone | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Five9 | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Five9 Plug-in for Salesforce | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Five9 Plug-in for Zendesk | ✓ | ✓ | ✓ | ✓ | ✓ |
Linking the extension
After installation, each user logs in to the Krisp CX Bridge extension to link it to the Krisp desktop app. This step is required in both Local mode and Remote mode before call data can be captured.