When using Krisp together with headsets that have hardware buttons for muting/unmuting the microphone, the mute/unmute state is not visible in the calling app UI (like Zoom) but is visible when not using Krisp.
The issue is visible when the user is using
- Apps: Zoom, Microsoft Teams, Skype for Business, calling app that is showing the mute/unmute state of the microphone
- Devices: A headset that has on-device hardware buttons for controlling the mute/unmute state or taking calls, changing volume, etc
- Platform: Windows
Currently, Krisp does not sync the Human Interface Device (HID) controls between the app and the headset and as a result, the state of mute/unmute is not transferred between the apps and the device.
There is no known workaround for this.
Fixing the issue
Our team is currently working on a fix to this issue. The fix is expected to be released in early Q3 2020.