“I am not a robot” message when signing in/up

Who can use this feature?

Users: users on all plans
Platform: Web

 

Problem and solution

Sometimes the sign-in/sign-up process might not happen immediately. You will get a “I am not Robot” checkbox.

recaptcha_2.png

Check the "I'm not a robot" box and click on Sign in/Sign up once again.

recaptcha_1.png

In some cases, the checkbox might not be enough proof for the service. In that case, you will get ReCaptcha challenges to solve (ex: mark all images with traffic lights on them). They will be easy to handle for a human and show that the user is not a bot.

If you are still unable to sign in after solving the challenges, contact support@krisp.ai. We will troubleshoot your case individually.

 

Explanation

This is the Google ReCaptcha service. It uses an advanced risk analysis engine and protects the website from malicious activities. The problem can happen for the following reasons:

  • Google considered your actions bot-like,
  • someone else connected to the same network has a bot-like behavior,
  • you are using a VPN to hide your IP and that's suspicious for the service,
  • or some other reason.

Unfortunately, the logic behind the service is not specifically defined.

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