“I am not a robot” message when signing in/up

Who can use this feature?

Users: users on all plans
Platform: Web

 

Problem and solution

Sometimes the sign-in/sign-up process might not happen immediately. You will get a “I am not Robot” checkbox.

recaptcha_2.png

Check the "I'm not a robot" box and click on Sign in/Sign up once again.

recaptcha_1.png

In some cases, the checkbox might not be enough proof for the service. In that case, you will get ReCaptcha challenges to solve (ex: mark all images with traffic lights on them). They will be easy to handle for a human and show that the user is not a bot.

 

Explanation

This is the Google ReCaptcha service. It uses an advanced risk analysis engine and protects the website from malicious activities. The problem can happen for the following reasons:

  • Google considered your actions bot-like,
  • someone else connected to the same network has a bot-like behavior,
  • you are using a VPN to hide your IP and that's suspicious for the service,
  • or some other reason.

Unfortunately, the logic behind the service is not specifically defined.

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