Krisp device-login team FAQ

Krisp's device-login team allows teams to manage devices centrally, ensuring seamless noise cancellation across your organization. Check out this article to learn more about configuring the device-login Krisp team.

 

Krisp app brings the Get Started screen

If you open your Krisp app and see the Get Started screen, it means that the device-login team is not configured correctly.

To fix the issue, check if you have the team_secret.key or key.config file for your Krisp version, as shown here

If the file is not there, contact your team admin and ask to configure Krisp. Once that's done, quit and start Krisp again.

The specific team is not found

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If you see The specific team is not found screen in your Krisp app, it means one of two things:

  1. The team_secret.key or key.config file is incorrect and doesn't match any existing team.
  2. The team you have been part of has been deleted by the team admin.

Contact your team admin so that they check the key file and confirm that the team exists. When the key file is corrected, press on Try again to enter your team.

 

The team you are trying to sign in to has no available seats

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If you see The Team you are trying to sign in has no empty seats screen in your Krisp app, that means there are no unassigned seats in your team at the moment. Contact your team admin and ask to add a seat. Once that's done, click on Try again to join the team.

 

Your device has been blocked by team administrator

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If you see Your device has been blocked by team administrator screen on your Krisp app, it means your current device has been blocked from using the device-login team you were part of.

If you believe that your device should be unblocked, contact your team administrator and request an unblocking. Once that's done, click on Try again to rejoin the team.

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