Who can face this issue?
Users: users on all plans
Platform: Windows
When installing or updating Krisp on your Windows machine, you can sometimes face errors. Here are the common issues and their solutions.
Setup Wizard was interrupted
You can get the Setup Wizard was interrupted error in 2 cases:
- if you do not enter the admin password when prompted,
- if you click No in the prompt to give admin permissions during the installation.
Make sure you have admin rights to the system and try again.
The feature you are trying to use is on a network resource that is unavailable
This error message can appear when updating Krisp.
There are 2 common problems that may cause this error:
- when there is an issue with Windows installer service,
- when the application package is corrupted.
Here is what to do:
- Uninstall Krisp from your Windows device as shown in Uninstall Krisp article.
- Sign in to your Krisp web dashboard.
- Click Get app.
- Launch the installer and go through the installation process.
Krisp was not able to install the update because of inconsistency
While updating your Krisp app, you might sometimes get an error message that says: Krisp was not able to install the update because of inconsistency.
In order to fix the issue and update your Krisp app, please try one of the following solutions:
- Quit Krisp app, re-open it, and try to update it again.
- Download the latest version of Krisp from your Krisp account dashboard.
Other installation issues on Windows
There can be cases where you might get another installation issue on Windows. For troubleshooting contact our support at support@krisp.ai with a detailed description of the issue.
Our support team will check the case and reach back with solutions.