Who can face this issue?
Plan: users on all plans
OS: Mac, Windows
This article will help you fix the issue when you can't see Krisp Microphone and/or Krisp Speaker in the audio settings of your communication app.
Allowing the apps to access your microphone
First, make sure that you are signed in to your Krisp desktop app.
After, if you don't see the Krisp Microphone in your communication app's audio settings, check if the communication app has access to your microphone.
For that, go to System Settings >>> Privacy & Security >>> Privacy >>> Microphone and make sure to allow the communication app to access your microphone.
First, make sure that you are signed in to your Krisp desktop app.
After, if you don't see the Krisp Microphone in your communication app's audio settings, check if the communication app has access to your microphone.
For that, go to your Settings >>> Privacy >>> Microphone and enable the toggle allowing the apps to access your microphone:
Krisp devices are in an error state
If you don't see Krisp Microphone or Krisp Speaker as devices in other apps on your Mac device, check if you are signed in to the Krisp app.
If you are successfully signed in, but the devices still do not show up, check if the microphone or the speaker is in an error state:
In such a case, hover over the orange exclamation mark sign and follow the given instructions, if any.
If that doesn't help, try following these steps to solve the issue:
- Log out from your account and log in back.
- Quit the Krisp app and start it again.
- Uninstall and re-install the app.
If you are still unable to select Krisp Microphone or Krisp Speaker in other applications, send us a report from inside our app including the system information as it is shown here presenting the situation in the description field.
If you don't see Krisp Microphone or Krisp Speaker as devices in your apps on your Windows machine, check if you are signed in to the Krisp app.
If you are successfully signed in, but the devices still do not show up, check if the microphone is in the error state:
In such a case, hover over the orange exclamation mark sign and follow the given instructions, if any.
If that doesn't help, try following these steps to solve the issue:
- Log out from your account and log in back.
- Quit the Krisp app and start it again.
- Uninstall and re-install the app.
If you are still unable to select Krisp Microphone or Krisp Speaker in other applications, send us a report from inside our app including the system information presenting the situation in the description field.