Who can use this feature?
Plan: Call Center AI
Up to version: 2.82
Managed from: Admin Portal
User type: Admin, user
Summary
- Profile icon >>> Report a problem, describe the issue, attach recordings
- Keep system information on so logs reach Customer Engineering
- Signed out: Menu >>> Get debug logs and send separately
- Admin toggle under Team settings >>> Setup >>> Troubleshooting (on by default)
- Krisp 2.83 and later: use the new Report a problem flow.
This article shows how to report a problem in Krisp 2.82 and earlier.
Hint
Using Krisp 2.83 or later? See Report a problem about Krisp Call Center AI.
Send a report from the app
If you encounter a problem while using the app, here is what to do:
- Open the Krisp app.
- Select the Profile icon in the top right corner of the window.
- Click Report a problem and fill in the required fields.
- Tell us about your issue in the Description field.
- Upload any recordings you have that will help our Customer Engineering team while troubleshooting.
- Make sure to include system information for debugging so that our engineers can troubleshoot the problem.
Send a report in a signed-out state
If you encounter a problem in the signed-out state, you can still report the problem for further investigation.
- Open the Krisp app.
- Select the Menu icon at the top right corner of the window.
- Click Get debug logs.
- Make sure to include the system information for debugging so that our Customer Engineering team can troubleshoot the problem.
- Deliver the system information to us via the preferred channel.
Control the Report a Problem option for team users
The team Admin can decide if team members should have the option to report a problem. The option is enabled by default.
To control the option:
- Go to your Admin Portal on account.krisp.ai.
- Go to Team settings >>> Setup >>> Troubleshooting.
- Check or uncheck the Display "Report a problem" in Krisp app box.
If you uncheck this box, team members won't be able to report a problem from inside the Krisp app. Report a problem will be hidden from the Krisp app menu for all team members.