Some Krisp processes, like data export or signing in to your account, use email communication, so you receive the required information in your inbox.
If an email from Krisp doesn't arrive, use this article to find out why and what to do.
I can't find the email Krisp sent
If you can't find an email from Krisp in your inbox, here are the main reasons for that:
- The receiving server denied the message and the email has not been delivered.
- The receiving server delayed acceptance of the email.
- The email might have been lost in your spam and junk folders.
Here's what you can do:
- Check the junk and spam folders in your inbox.
- Make sure you entered your email address correctly.
- If you're using a company email address, check with your company's IT department whether Krisp domains are whitelisted so that the emails can be received.
Important
If you decide to opt out of receiving Krisp emails, make sure not to select the Account Information email type for opt-out, as these emails contain all the necessary information about account creation and management processes.
I didn't receive the verification code
A verification code is required when you create a new Krisp account or log in to your existing account with an email address.
You receive the code in your email and enter it to get into your account.
Generally, you get the code within a few seconds.
Hint
Enter the verification code as soon as you receive it, as it will expire after a few hours.
However, in some cases, you might not see it in your inbox. First, follow the steps in I can't find the email Krisp sent. If the code still doesn't arrive, resend it. Sometimes, a second request can help ensure the code's prompt delivery to your inbox.
Info
If you still don't receive emails from Krisp, contact us at support@krisp.ai and we'll help you troubleshoot and fix the issue.