Who can use this feature?
Plan: Pro, Business, Enterprise (only admins)
Managed from: account dashboard, Admin Dashboard
This article explains how to cancel the monthly or yearly subscription plan of your Krisp account.
To cancel the subscription:
- Sign to your Krisp account dashboard.
- Go to the Billing page >>> Plan Details.
- Click View Full Info >>> Unsubscribe from plan.
Info
If you click Switch to Free anyway, your account will not downgrade right away. You will still be able to use the plan features you paid for. Your account will downgrade to the free plan at the end of the current cycle.
All the payments are not refundable unless otherwise stated in the Terms of Use.
What will happen to the team after unsubscribing?
If you have a team account, your teammates will continue using the Free plan and will have no option to upgrade. To continue to a paid plan, any admin of the team will have the option to re-subscribe. In case a teammate would like to continue to Pro plan they need to contact support@krisp.ai, to remove their account from the team. After that, they can sign up with their email and upgrade their account plan.