If you bring a technical issue to our Support team, they can sometimes require you to record a network log file in your browser or from the Krisp desktop application and share it with us for further troubleshooting. The file gives additional information about the network requests that are generated in your browser or Krisp desktop application while an issue occurs.
Important
Network log files may contain sensitive data, including the content of the pages you downloaded while recording, your cookies, all the information that you submitted while recording (personal details, passwords, credit card numbers, etc.). To avoid accidentally sharing the information, make sure to follow our instructions and not perform any actions other than those required for reproducing the faced problem.
See below the instructions on how to generate a network log file.
Generate a network log file for Krisp Desktop App (Version 3.7 and above)
To generate a network log file for Krisp Desktop App:
- Open the Krisp desktop app.
- Click on your profile icon at the bottom-left corner.
- Select Troubleshooting from the menu.
- Click Record Network Log. The system will start recording network activity while you reproduce the issue.
- Reproduce the issue that you were experiencing before, while the network requests are being recorded.
- Once you have reproduced the problem, click Stop Recording.
- Fill out the Report a Problem form with the required details
- Click Submit to send the report along with the recorded network log to the Krisp Support team.
Generate a network log file for Google Chrome
To generate a network log file for Google Chrome:
- Open Google Chrome and go to the page where the issue is occurring.
- Click the 3-dot button in the upper right corner. Go to More Tools >>> Developer Tools.
- Select the Network tab.
- Make sure that the Record button in the upper left corner of the tab is red. If it is grey, click it to start recording.
- Check the Preserve log box.
- Click the Clear button next to the recording button to clear out any existing logs from the Network tab.
- Reproduce the issue that you were experiencing before, while the network requests are being recorded.
- Once you have reproduced the issue, click the download button.
- Upload your network log file to your ticket or attach it to your email so that our Support team can analyze it.
Generate a network log file for Mozilla Firefox
To generate a network log file for Mozilla Firefox:
- Open Mozilla Firefox and go to the page where the issue is occurring.
- Click the three horizontal lines button in the upper right corner. Go to More tools >>> Developer tools.
- Select the Network Tab.
- The recording will automatically start when you perform actions in the browser.
- Reproduce the issue that you were experiencing before, while the network requests are being recorded.
- Once you have reproduced the issue, right-click in the area where the network records are shown and select Save All as HAR.
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Upload your network log/HAR file to your ticket or attach it to your email so that our Support team can analyze it.
Generate a network log file for Safari
Before generating the network log file, make sure you can see the Develop menu in Safari. If it is not there, follow these instructions.
To generate a network log file for Safari:
- Open the Develop menu and select Show Web Inspector.
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Click the Network tab.
- Reproduce the issue that you were experiencing before, while the network requests are being recorded.
- Click the Export icon on the upper right corner of the Network tab and save the network log file.
- Upload your network log file to your ticket or attach it to your email so that our Support team can analyze it.
Generate a network log file for Microsoft Edge
To generate a network log file for Microsoft Edge:
- Open Microsoft Edge and go to the page where the issue is occurring.
- Click the 3-dot button in the upper right corner and go to More Tools >>> Developer Tools.
- Select the Network tab.
- Make sure that the Record button in the upper left corner of the tab is red. If it is grey, click it to start recording.
- Check the Preserve log box.
- Click the Clear button next to the recording button to clear out any existing logs from the Network tab.
- Reproduce the issue that you were experiencing before, while the network requests are being recorded.
- Once you have reproduced the issue, right-click in the area where the network records are shown and select Save all as HAR with Content.
- Upload your network log/HAR file to your ticket or attach it to your email so that our Support team can analyze it.