How to generate a HAR file

If you bring a technical issue to our Support team, they can sometimes require you to record a HAR file in your browser and share it with us for further troubleshooting. The file gives additional information about the network requests that are generated in your browser while an issue occurs.

  Important

HAR files may contain sensitive data, including the content of the pages you downloaded while recording, your cookies, all the information that you submitted while recording (personal details, passwords, credit card numbers, etc.). To avoid accidentally sharing the information, make sure to follow our instructions and not perform any actions other than those required for reproducing the faced problem.

See below the instructions on how to generate a HAR file for different browsers.

 

Generate a HAR file for Google Chrome

To generate a HAR file for Google Chrome:

  1. Open Google Chrome and go to the page where the issue is occurring.
  2. Click the 3-dot button in the upper right corner. Go to More Tools >>> Developer Tools.
  3. Select the Network tab.

    Chrome.gif
  4. Make sure that the Record button in the upper left corner of the tab is red. If it is grey, click it to start recording.
  5. Check the Preserve log box.
  6. Click the Clear button next to the recording button to clear out any existing logs from the Network tab.

    mceclip0.png
  7. Reproduce the issue that you were experiencing before, while the network requests are being recorded.
  8. Once you have reproduced the issue, right-click in the area where the network records are shown and select Save all as HAR with Content.

    save_HAR1.png
  9. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

 

Generate a HAR file for Mozilla Firefox

To generate a HAR file for Mozilla Firefox:

  1. Open Mozilla Firefox and go to the page where the issue is occurring.
  2. Click the three horizontal lines button in the upper right corner. Go to More tools >>> Developer tools.
  3. Select the Network Tab.

    mozilla1.gif
  4. The recording will automatically start when you perform actions in the browser.
  5. Reproduce the issue that you were experiencing before, while the network requests are being recorded.
  6. Once you have reproduced the issue, right-click in the area where the network records are shown and select Save All as HAR.

    save_HAR.png
  7. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

 

Generate a HAR file for Safari

Before generating the HAR file, make sure you can see the Develop menu in Safari. If it is not there, follow these instructions

To generate a HAR file for Safari:

  1. Open the Develop menu and select Show Web Inspector.
  2. Click the Network tab.

    web_inspector.gif
  3. Reproduce the issue that you were experiencing before, while the network requests are being recorded.
  4. Click the Export icon on the upper right corner of the Network tab and save the HAR file.

    safari_network.png
  5. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

Generate a HAR file for Microsoft Edge

To generate a HAR file for Microsoft Edge:

  1. Open Microsoft Edge and go to the page where the issue is occurring.
  2. Click the 3-dot button in the upper right corner and go to More Tools >>> Developer Tools.
  3. Select the Network tab.

    edge.gif
  4. Make sure that the Record button in the upper left corner of the tab is red. If it is grey, click it to start recording.
  5. Check the Preserve log box.
  6. Click the Clear button next to the recording button to clear out any existing logs from the Network tab.

    record.png
  7. Reproduce the issue that you were experiencing before, while the network requests are being recorded. 
  8. Once you have reproduced the issue, right-click in the area where the network records are shown and select Save all as HAR with Content.

    save_HAR1.png
  9. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

 

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