Who can use this feature?
Users: users on all plans
From version: Mac 1.40.11, Windows 1.41.4
Admin control for the feature: from Business plan
ImportantVoice Cancellation has been available on older Krisp versions (Windows 1.30.7 - 1.40.5). For Background Voice Cancellation, consider updating your app if you are on one of those versions.
Background Voice Cancellation is a revolutionary audio technology that detects and removes all other nearby human voices and keeps only the main speaker's voice during communication interactions.
- To be in an enclosed area (contact center, meeting room, office space, indoor cafe, house, etc.).
- Connect a headset device compatible with Background Voice Cancellation.
- Turn on the Cancel Noise toggle for the microphone in the Krisp app.
Background Voice Cancellation will be automatically activated once you start an online meeting and the icon will indicate its state.
To have the confidence that other people's voices are filtered out properly, you can test it before the actual call starts. Do either of the two:
- Open the Krisp Widget before the call. Have another person talk with you. See the soundbar not moving when the other person talks.
- Do a Noise Cancellation test. Have another person talk with you in the background. See that their voice is removed along with the background noise.
If for some reason you need other people to be heard in your meeting, you can temporarily turn off Background Voice Cancellation. For that:
- Click on the Background Voice Cancellation icon in the Krisp app. Or go to Preferences >>> Audio.
- Select Always OFF under the Voice Cancellation.
InfoThe noise will still be canceled in your meetings, and the human voice will be kept by Krisp.
The team admin can decide if the team members should have the option to use the Background Voice Cancellation. The option is enabled by default.
To control the option:
- Go to your Admin Dashboard on account.krisp.ai.
- Go to the Settings page >>> Notifications.
- Check/uncheck the Allow users to enable Voice cancellation box.